Televisions: Common Questions

Q. Who makes Hisense TVs?

A. Hisense TVs are made by a bunch of super cool engineers (we’re talking Warby-Parker-bespectacled nerds, not just glasses-with-cello-taped-bridges-nerds) that can speak and dance the lingo, but don’t make you suffer through it. Our top brains make sure your TV has all the best features available for the best viewing experience. Don’t believe us? Then why do you think we’ve set up a 100 Day No Regrets Guarantee? Because we know you won’t regret it. Go on. We triple-dog dare you.

Q. How to download and update apps on a Hisense Smart TV?

A. Luckily, Hisense TVs are already decked out with some of the most in-demand apps—so you shouldn’t even need to know how to download and update apps onto your Smart TV. Just pick your team—Android, Google, Amazon, Roku, Vidaa, or XClass—and get to streaming. But if you do insist, navigate to the ‘Home’ screen and click on the ‘App Store’ icon. Go to the ‘Search’ tab and press ‘OK’ on the remote to bring up the on-screen keyboard. Search for your desired app and wait for it to appear. Press the green button on your remote to add the app to your Hisense Smart TV. Presto. If you have a Hisense Android TV, you can update the apps in the Google Play Store like you would on any other Android device. If you’re still having issues, then simply delete and then re-download the app.

Q. How to reset your Hisense TV?

A. We know, you want to reset your Hisense TV because you’re just dying to relive that moment when you first got it. Ah, remember that first day – the TV sparkled like a teenage vampire in that window glow; the couch felt like a cloud; and you launched into an epic streaming binge even though Spike, your lockdown Cavapoo, kept begging you to play outside. Those were the days...While we can’t guarantee that straight out-of-the-box feeling, we can help you reset your Hisense TV and restore your glorious viewing. Here are a few tips:

· If you have a newer Hisense Roku or Android TV, there’s a handy little button in the back that easily resets the TV. Just use a toothpick, paintbrush, knitting needle, or tiny musket end from one of those green army man toys, and press the button for 15 seconds.

· Using your remote, press and hold the Exit button for 15 seconds until you see the Factory Service menu pop up. Select OK. Turn off your Hisense Smart TV for at least 20 seconds and then turn it back on. If that doesn’t work, press the menu button and go to Support. Then select Self Diagnosis and then Reset.

 And voila, you’re back to square one! Just remember that you’ll have to re-download any apps when you reset your TV because that’s what it means to start with a clean slate.

Q. How to use your Hisense TV without a remote?

A. “In our day we had to walk uphill both ways to change a channel” is what your grandmother probably tells you. I mean you could still have to trudge all the way across your living room to get to the TV, but many of our newer editions have fewer and fewer buttons. Your options for using a Hisense TV without a remote are:

· Use the power button and side buttons on your Hisense TV to flip through channels and change the volume like the cavemen did

· Order a new remote or get a universal remote so you don’t have to make the trek

· Download the Hisense Remote NOW app and use your mobile device as your clicker

If you have a Hisense Android TV or a Hisense Roku TV, you can also download one of their apps. Whichever team you’re on, you’ll then be able to take remote control of your TV through a mobile device. Even if you do have your remote working, having the peace of mind that you’ve got fallbacks in case you get a little too angry when your team loses a game (we just ask you don’t hurt your TV in the process), can make all the difference when choosing a Hisense TV.

Q. Where are Hisense TVs made?

A. Remember our engineering geniuses? Well, they do their best thinking in our headquarters in Illinois. They dream up our next models and design them so that our nimble makers can build the actual TVs in China – where most of the world’s TV manufacturing is done. It’s a beautiful partnership we have.

Q. Do Hisense TVs have Bluetooth?

A. Most of our models including our ULED series and Laser TV have Bluetooth. Just go to your “Settings” menu, then “Network” and enable “Bluetooth” under “Remotes & Accessories.” Just make sure you remember what’s connected – we don’t want anything embarrassing coming up on the wrong screen now, do we?

Q. How to connect your Hisense TV to WiFi?

A. Connecting your Hisense TV to WiFi means you can download new apps and stream to your heart’s content. Plus, the more you make the most of your Hisense TV, the closer you’ll get to that sweet $100, No Regrets Guarantee reward When you’ve booted up your TV, make your way over to “Settings” and choose “Network.” Go to “Network Configuration.” If you’re setting up your TV for the first time, it probably won’t be connected just yet—come on, it isn’t that smart. Set your “Connection Type” to “Wireless” and choose your Wi-Fi network (or your neighbor Larry’s, if you want some revenge for those late-night trance DJ sets. Edit: Sorry, legal says we can’t condone that). Then, put in that password, and you should be all set to get to streaming!

Q. How to connect iPhone to Hisense TV?

A. Little screen bad! Big screen good! If you’ve got a Hisense Roku or Google TV, you can mirror your iPhone to your Hisense TV. Roku has this set-up from out of the box and you can AirPlay using the Roku operating system. With a Google TV, you’ll have AirPlay support. To connect your iPhone, turn on AirPlay in “Settings” and then open the “Control Center” on your iPhone. Tap “Screen Mirroring” and you should be able to select Hisense TV from the list of devices. Enter the passcode that comes up on your TV and you should be able to mirror away. To stop streaming, tap the “Screen Mirroring” icon again on your iPhone to end the connection.

Q. What are the codes to program my remote to the TV?

A. If you would like to program your other household remote controls to your new television, please refer to the User Manual supplied by your Cable or Satellite provider. It should include instructions on how to program their remote to your television.

A list of codes for the most common Cable and Satellite providers are listed below. Use the code that is associated with your Cable or Satellite provider (if applicable).

DIRECTV......0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183

Time Warner Cable......386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463

Comcast......0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002

Cox Communications......0178, 10178, 1326, 1463 

Dish Network......505, 627, 538, 720, 659 

Q. I’ve lost my remote. How can I order another one?

A. Losing your TV remote can be frustrating. However, (depending on the model) you may still be able to enjoy the TV by using your phone or you can replace the remote altogether. If you want to order a replacement remote, then visit:  https://hisense.encompass.com/

Q. How can I dispose an old TV that I’ve had for years and is no longer working?

A. Recycling information is available on our website. For details on drop-off locations, please visit https://www.hisense-usa.com/recycling-information/

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