career opportunities

Job Location: Suwanee, GA 30024 

Hours: M-F, 9:00 a.m. – 6:00 p.m. 

Job Duties: 
Define & analyze software/hardware issues including console log analysis, PCB failures troubleshooting, etc. Design & implement testing plans. Build data categorization software for customers complaints & review information. Specific duties as below:

1. Troubleshoot television quality issues reported from market & customers: Define, design and implement hardware & software test plans; Define improvements required for installation software to improve system performance; Work with other engineers to implement the solutions; Responsible for solving such hardware/PCB level failures issues as shorted diode, eMMC failures, DDR errors, etc., which requires strong knowledge of PCB circuits and ability to capture & analyze the console log using secure CRT and engineering tools such as multimeter; Define software related issues, capture and read bug reports including logcat data, dumpsys, dumpstate on Android system; Design and implement testing scenarios or plans for the defined issues; Work on detailed testing procedures and requirements for the testing team to perform hardware/software tests, participate in the testing if needed; Find the root cause of the issues based on the testing results and work with other engineers of the US R&D team as well as members of the HQ R&D team to release OTA (Over the Air) software updates to solve the issues; Work with the HQ quality department and PM team to determine to switch certain PCB components for the hardware solutions.

2. Serve as a liaison among various teams including R&D, Service, Marketing, PM, Factory and QA of USA, Canada, Mexico and HQ (China): Coordinate different departments to efficiently use all available resources to synchronize the status of quality issues, solving progress and instructions/plans for future improvement.

3. Design, develop and maintain software to collect customer reviews and complaints from call log portal of Hisense & retailer websites such as Amazon, BestBuy, Walmart etc.: Design and implement a Java based multi-level categorization mechanism to analyze the review data for the R&D team to have a view of the issues in the market; Preprocess the data to put each line of the online reviews and call logs into a single profile so that it would fit into the algorithm model; Implement Java codes using ETL applications to classify the online reviews and call logs.

4. Work with the engineering teams and quality management teams of partner companies such as Google and Roku: Communicate regularly to synchronize issues with them to have the issues solved from the system development end.  

Requirements:   
Bachelor's degree in Electrical Engineering or related fields plus at least 2 (two) years’ experiences working as an Electrical Engineer or a closely related position. Foreign degree equivalent is acceptable. We will also accept any suitable combination of education, training and/or experience. Experience to include minimum 2 years’ working on Circuits theory; PCB analysis and tests; Java or C Language; quality management; Multimeter. 

To Apply: 
Email resume referencing job code #QE10112021Hisense to HR, Hisense USA Corporation at renee.tao@hisense.com. 

Job Location: Suwanee, GA 30024 

Hours: M-F, 9:00 a.m. – 6:00 p.m. 

Job Duties: 
Design Python procedures and Tableau dashboards (in English and Chinese) to automate data collection, cleaning, analysis, and visualization functions; Implement procedures and dashboards to conduct product return analyses, logistic cost analyses and facilitate product line performance evaluation; Provide the data and report for USA branch company’s weekly and monthly business analysis meeting, and meanwhile, provide the same data and report in Mandarin Chinese to our HQ in China. Clean and analyze customer complaint data with more than 100,000 entries using SQL and natural language processing (“NLP”) techniques, including text data mining and supervised machine learning algorithms. Design, test, and implement such data models as support vector machine, neural network, and convolutional neural network to optimize accuracy for text data automatic categorization. Attend Product Strategy & Planning/Insight team meetings and discussions; Seek instruction from managing department in HQ in China, by communicating verbally in Mandarin Chinese and/or via email in written Chinese, for product strategy and plan; Understand the purpose and role of marketing research to translate insights into product plans. Work on costing, pricing and contract process for prospective and existing opportunities while collaborating with key stakeholders in finance to ensure financial factors are accurate, while calculating & monitoring the future profit & potential gross margin. Work alongside cross-functional marketing partners (i.e. sales, E-commerce, Service, etc.) on identified campaigns to ensure the product strategy & planning principals are maintained in product line and subsegment communication planning. Design Python procedures and Power BI dashboards to gather, analyze and distribute intelligence on products, market conditions, competitors and target audiences for business decision-making. Communicate daily in Chinese with Chinese-speaking only China HQ’s support team and factory to arrange production and make incoming plan.  

Requirements:   
Bachelor's degree in Information Science, or Quantitative Science or closely related fields, plus at least 2 years related experience. Foreign degree equivalent is acceptable. we will also accept any suitable combination of education, training and/or experience. Must be Proficient in Mandarin Chinese reading, writing, and speaking (native speaker proficiency level). Experience to include at least 2 years’ experience working with Tableau, Python, NLP (Natural Language Processing), SQL. 

To Apply: 
Email resume referencing Job code #SA10152021Hisense to HR Supervisor, Hisense USA Corporation at reneetao.hr@hisense.com.