Hisense Extended Service Plan

With the Hisense Extended Service Plan, you get either a repair or replacement if your Hisense product experiences an electrical or mechanical malfunction due to a manufacturing defect after the manufacturer's warranty expires.

Note: If your device is lost, stolen, or damaged, it won't be covered under the Extended Service Plan. 

Unlike a manufacturer’s warranty, which is included with the purchase price of a product, the Hisense Extended Service plans is sold at a separate price. Our protection plans pick up once the manufacturer’s warranty expires. 

You can buy an Extended Service plan anytime within the first 90 days after the original purchase date, found on your original proof of purchase.

Plans start on the day immediately following the expiration of the manufacturer’s warranty.

• The Hisense Extended Service Plan covers all Hisense brand products
• With Hisense Extended Service Plan, you get either a repair or replacement if your Hisense product experiences an electrical or mechanical malfunction due to a manufacturing defect after the manufacturer's warranty expires

Service Plans do NOT cover accidental damage, abuse, routine maintenance, consumables, cosmetic damage unless otherwise specified or protection against lost or theft. 

No, unfortunately not at this time. 

We will repair your unit, and if that is not possible, we will replace or reimburse you in an amount up to the purchase price from your original proof of purchase supplied at time of purchasing a plan. 

Shoot us an email at ESP@hisense-usa.com or give us a call at 1-888-935-8880. You can also reach us on Facebook and Instagram.

Yes! To purchase an extended service plan through Hisense, your item must have been purchased within the last 90 days You will need valid proof of purchase to activate your Hisense Extended Service Plan. A valid proof of purchase must show the date of purchase, the manufacturer, the model number, and the purchase price with applicable sales tax. 

Why do you need my receipt? In order to make a claim, your receipt verifies the following information: the date of purchase, the manufacturer, the model number and the purchase price with applicable sales tax.

What if I lost my receipt? If you lose your receipt, contact the original retailer or provider, and request them to reprint of the receipt for the product. 

No, unfortunately not at this time. 

Model and serial numbers are located on the product model plate sticker. Most product identification numbers include a combination of letters and numbers. If you need help locating your information, please email us at ESP@hisense-usa.com

You can find coverage and pricing information by browsing the different warranties that we offer. Simply select a category and purchase item price, change the term years to see pricing. 

After you complete your plan purchase you will receive a confirmation email with your policy and terms and conditions attached

If you no longer have you sales receipt, please contact us and a Hisense Customer Care Representative will be happy to assist you. 

Starting the claims process is simple. Call our Hisense Customer Call center at 1-888-935-8880, Monday–Friday from 9 a.m.-9 p.m., Saturday–Sunday from 9 a.m.-6 p.m. (EST).

Hisense wants to offer you the best possible customer experience, so we want to talk with you directly to efficiently help you through the claims process.

No, there are no fees.

• In the event your product experiences a covered breakdown, file a claim with us, and we will schedule service either in your home, or we will provide you instructions on how and where to send your product for service
• The repair professionals we send to your home are authorized Hisense service technicians, insured and licensed to do the work
• Certain Products are eligible for on-site service, On-site service may not be available in certain locations where an authorized service provider is not available. It is possible that certain on-site repairs will need to be completed off site and require that the Product to be shipped directly to Hisense’s authorized service center. Once Hisense receives the Product and repairs or replaces it, Hisense will return the repaired/replaced Product back to the Purchaser

• In the event that onsite service is not available, or your unit is not repairable, Hisense will, at its sole discretion, replace the Product with a new or refurbished similar Product up to or of equal the original purchase price.