Question 1

Do I have to leave the TV connected to the Internet so it can receive software updates?

Accepted Answer

When the TV is connected to the Internet, it will check whether new software is available every 24-36 hours. If your Roku TV is not connected to the internet, software updates must be done manually by first downloading the software to your computer, copying it to a USB flash drive, and then connecting the USB flash drive to your Roku TV.

Question 2

Can I still use the TV if I don’t connect to the Internet?

Accepted Answer

Yes, you can still use the TV if it’s not connected to the Internet. The TV has a built-in tuner to enjoy free over-the-air channels with an antenna.

Question 3

Where can I access the User Manual?

Accepted Answer

The Hisense Roku Quick Setup Guide is included inside the carton box with the TV. You can find the answers to more questions by visiting the Support section of Roku’s website.

Question 4

What’s the difference between your R6E series and your R7E series that’s on your website?

Accepted Answer

The TVs for the R6E and R7E series have the same basic features and design. Hisense has certain retail partners that require exclusivity of certain software or service configurations and to honor their business requirement, we’ve differentiated how the product they carry is promoted by using a different name of the series.

R7E Series FAQ

Setup & Installation

Do I have to leave the TV connected to the Internet so it can receive software updates?

Can I still use the TV if I don’t connect to the Internet?

Where can I access the User Manual?

Product Comparison

Do I have to leave the TV connected to the Internet so it can receive software updates?

Can I still use the TV if I don’t connect to the Internet?

Where can I access the User Manual?

What’s the difference between your R6E series and your R7E series that’s on your website?

Features

What is the Featured Free feature?

What is required for the Google Assistant to work with the Roku TV?

What is required for the Google Assistant to work with the Roku TV?

What types of commands can I use the Google Assistant for to control the TV?

Can I remove a channel that is already pre-loaded on the TV?

What can I use the mobile app for?

How can I view 4K UHD and HDR content on the TV?