(Effective Date: April 1, 2017)
The HISMART@ Services are controlled and operated by Hisense within the People's Republic of China and the United States of America, and is not intended to subject Hisense or any of Hisense Group Companies to the laws or jurisdiction of any state, country or territory other than that of the People's Republic of China and the United States of America. To the extent permitted by law, Hisense does not represent or warrant that HISMART@ Services, or any part thereof, is appropriate or available for use. Those who choose to access HISMART@ Services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations.
- INFORMATION THAT WE COLLECT
Without limitation, any of the following data may be collected by Hisense through your use of the HISMART@ Services: information like your user name, account information and password, Device information (including status, usage and performance), internet connection information (including IP addresses) and connection status, location, product serial and model numbers and time-zone information, etc. Any or all of the above data and/or information may be required by us from time to time in order to understand aggregate usage patterns, administer the Device, provide you with the best possible service and experience when using the HISMART@ Services. The information you provide through HISMART@ Services will be collected and retained in accordance with the Terms.
Information collected from Other Sources - If you use a third-party login to create your account or otherwise link to us, we may receive certain information about you from the third party based on your registration and privacy settings with those third-party services. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity.
If we combine personal information with non-personal information, the combined information will be treated as personal information for as long as it remains combined.
We are committed to protecting the personal information of children. As such, HISMART@ Services are not meant for use, or to be used, by individuals under the age of 18 and we will not knowingly collect personal information from individuals under such age. If we learn that a child under the age of 18 has provided any personal information, we will use commercially reasonable efforts to delete such information. We encourage parents and legal guardians to participate in all use of their children with HISMART@ Services and instruct them to not provide any personally identifiable information to us via HISMART@ Services.
- USE OF INFORMATION WE COLLECT
Our Services - We use your personal information for any of the following purposes:
- to connect you via App with your Device;
- to administer your Device (including processing any searches or requests for certain materials, recommending materials, providing blogs, open forums, discussion pages or personalized features);
- to respond to your inquires and communicate with you;
- for internal record keeping.
E-mail Communications - If you send us an e-mail with questions or comments, we may use your personal information to respond to your questions or comments, and we may save your questions or comments for future reference. However, aside from our reply to such an e-mail, it is not our standard practice to send you e-mail unless you request a particular service that involves e-mail communications, in which case you consent to being contacted by e-mail, or to receiving from us (either from ourselves or a related company) information about products and services which we believe may be of interest to you.
- DISCLOSURE OF INFORMATION TO THIRD PARTIES
- to a Hisense Group Company; or
- Ayla Networks, a HISMART@ Services cloud server provider; or
- where is it necessary to enable any of our staff, employees, agents, contractors, suppliers or commercial partners to provide a service to us or to perform a function on our behalf; or
- to our professional advisors; or
- to the purchaser or potential purchaser of our rights and obligations relating to the Device; or
- where it is necessary in order to pursue our legitimate interests or if we are required to or are permitted to do so by law.
- SECURITY OF THE INFORMATION WE COLLECT
The security of your personal information is important to us. We maintain physical, electronic and procedural safeguards to secure your personal information. However, please remember that there is always some risk in transmitting information electronically prior to our collection. The personal information we collect is stored within databases that we control. As we deem appropriate, we use security measures consistent with industry standards, such as firewalls and encryption technology, to protect your information. We restrict access to personal information to employees, contractors and agents who have a need to know that information in order to operate, develop or improve HISMART@ Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Hisense is committed to maintaining the security of the data you provide us and will take reasonable precautions to protect your personal information. Because there is always some risk in transmitting information over the Internet, you agree that when you use the HISMART@ Services, your communications may be intercepted by others. For this reason, Hisense cannot guarantee the security and privacy of wireless transmissions or transmissions via the Internet, and you agree that Hisense will not be liable for any lack of security relating to the use of the HISMART@ Services by you. You agree that you will not hold Hisense liable for any damages resulting from any loss of privacy or security occurring in connection with any communications over such networks. Data stored as part of the HISMART@ Services, on a Device or App, transmitted over the networks, or stored by Hisense or its service providers may be deleted, modified, or damaged, and Hisense will not be liable for any such deletions, modifications or damage.
- BULLETIN BOARDS AND OTHER PUBLIC AREAS
We may offer bulletin boards or other public functions and any posting by you is considered public information available to other users. We do not control, and are not responsible for, the actions of other users of the Device with respect to any information you post in Public Areas. In addition, information that you submit to Public Areas may be collected and used by others to send you unsolicited messages and for other purposes. Any posting is governed by the Terms for the Device or the terms and conditions of third parties web sites. You should take care to not use personal information in your screen name or other information that might be publicly available to other users.
- INTERNATIONAL TRANSFER OF INFORMATION
- ACCURACY OF THE INFORMATION WE COLLECT
Hisense USA Corporation.
ATTN: Customer Service Director
7310 McGinnis Ferry Road, Suwanee, GA, 30024
If we receive a request to change your information, we will make reasonable efforts to ensure that all of your personal information stored in databases we actively use to operate the Device will be updated, corrected, changed or deleted, as appropriate, as soon as reasonably practicable.
We will not retain personal information for longer than is necessary for the purposes for which it was intended, or as required under any contract or by law. However, we reserve the right to retain in our archival files any information removed from, or changed in, our active databases. We may retain such information to resolve disputes, troubleshoot problems and enforce our Terms for the Device. In addition, it is not technologically possible to remove each and every record of the information you have provided to us. A copy of your personal information may exist in a non-erasable form that will be difficult or impossible for us to locate.
The HISMART@ Services may have links to third-party sites or applications, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites or applications.