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H7 Smart TV (VIDAA)
Accessing Stored Content
How can I view or listen to content (on my VIDAA Smart TV) that I have stored on my USB device or in a Cloud account?
To view or listen to content on your TV that you have stored on your USB device:
  1. Insert the USB in the port on the TV labeled [USB].  The TV will display a message as confirmation that it recognizes a new device has been added.
  2. Press the [Media] button on your remote to go to the Media Center and access the content.
To view or listen to content that you have stored in a Cloud account:
  1. From the Apps center, launch the Cloud Manager
  2. Log in to your account to access the content.
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Adding/Removing Accounts
How many Google accounts can I create for the VIDAA Smart TV?
You can create as many Google accounts as you care to add.
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How can I create a Google account for my VIDAA Smart TV?
To create a Google account for the TV:
  1. Press the [Home] button on your remote to launch the Home panel.
  2. Select Account > Add a Google account.
  3. Type your user name and password.
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How can I use a Cloud service with my VIDAA Smart TV?
To use a Cloud service with your TV:
  1. Create an account in the Cloud Manager app.
  2. From the Connected Devices page in the Media Center, select Cloud Account from the list of providers
  3. Press the [Blue] button at the bottom of the remote.
              The Media Center begins scanning the content.
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Apps
What types of apps are supported by the VIDAA Smart TV?
The VIDAA Smart TV is an Android (Google) product and supports apps that are designed for an Android operating system.
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What type of Smart phone and tablet can I use to operate the TV as a remote with the Hisense Anymote app?
Only Smart phones and Android-based tablets that have an Android operating system can be used as a remote to control the TV.
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How do I check all of the running apps on my VIDAA Smart TV?
Go to Settings > Apps and storage > Running.
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How can I remove an app from my VIDAA Smart TV?
You can only uninstall apps that you have installed. Apps that were preloaded can only be disabled instead of removed.
To uninstall an app:
  1. Go to Settings > Apps and storage > All apps.
  2. Select the app.
  3. Click on Uninstall.

Note: Uninstalling an app from the TV will not discontinue billing. Be sure to contact the app provider to let them know that you would like to terminate your service.
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How can I update my apps on the VIDAA Smart TV?
To update your apps:
  1. Press the [Home] button on your remote
  2. Click on the Google icon in the Shortcuts panel.
  3. Click on the Playstore icon
  4. Search for the app that you want to update and click on the Update tab.
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Are there more Hisense apps for the VIDAA Smart TV (other then the Hisense Anymote) available in the Google Play Store?
No, not at this time.
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Backup/Restore
How do I back up and restore my VIDAA Smart TV?
  1. Go to Settings>Privacy>Backup and restore.
  2. Turn on the Backup Data option.
  3. Select a backup account.
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Energy Savings
How can I configure the Energy Savings mode for my VIDAA Smart TV?
To configure the Energy Savings mode:
  1. From the TV, Apps or other center that you’re in at the moment, press the [Edit Settings] button on the remote. 
    A banner will display at the top of the screen.
  2. Select the Picture option on the banner. 
    An Image Mode window will display.
  3. Select Energy Savings and make your selection.

1

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Internet Connectivity
How can I configure WiFi on my VIDAA Smart TV?
To configure WiFi:
  1. Press the [Home] button on the remote.
  2. Click on the Settings icon to launch the Settings menu
  3. Go to Wireless and networks > Select a network> Select WiFi.
  4. Go to Wireless and networks > Wi-Fi
    Available networks will display automatically. If they don’t, then select the
    Scan button to scan for networks.
  5. Select the network you want to connect by pressing OK button.
  6. Enter the password and click on the Connect tab.
  7. Wait a few minutes for the password to authenticate and the network status to show the word “Connected”.
  8. To verify that your connection is established go to the Home page and your WiFi network name will appear at the top of the panel.




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How can I configure Ethernet settings for my VIDAA Smart TV?
To configure your Ethernet settings:
  1. Plug in the Ethernet cable into the port labeled [LAN] on the back of the TV.
  2. Launch the Home page by pressing the [Home] button on the remote.
  3. Click on the Settings icon to launch the Settings menu.
  4. Go to Wireless and networks > Select a network> Select Ethernet.
  5. Go to Wireless and networks > Ethernet.
  6. Wait a few minutes for the status to change to “On”. The IP address is now displayed beside the status on the “Ethernet” menu option.
  7. To verify that your connection is established, launch the Home screen and the Ethernet symbol will be visible with the “Connected” status shown at the top of the panel.
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What is the difference between WiFi and WiFi Direct?
WiFi is a wireless technology that enables your TV and other electronic devices to connect to the Internet. 

WiFi Direct is a technology that enables devices to connect to each other without requiring a WiFi hotspot or traditional wireless network.
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What is WiFi Direct and how can I use it for my VIDAA Smart TV?
WiFi Direct is a technology that enables devices to connect and communicate directly with each other without requiring a wireless access point (For example, devices such as a router). 

To turn on this feature, go to Settings>Wireless and networks>WiFi Direct.

Once it is turned on, you can connect the TV with any other device that is WiFi-enabled.
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IR Blaster cable
How can I set up the IR Blaster for a VIDAA Smart TV to control my other devices?
To set up the IR blaster to control your other devices:
  1. Connect the IR blaster cable to the port labeled [IR Blaster] beside the [Ethernet] port on the back of the television.
  2. Place the 2 round IR heads in front of the device you want to control. 
  3. Go to Settings / TV settings / Setup IR blaster and then choose the port (for example, HDMI 1,2,3,4 or AV or Component) where the device will be connected to the TV.
  4. Follow the on-screen instructions to choose your device type, brand and control code number.
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Navigating the TV menu and web browsers
How can I navigate the Chrome web browser?
First, you must pair the Bluetooth remote to navigate the web browser.

Once you've paired the remote, then click on the Chrome icon on your TV screen to launch the browser.

If you prefer to type a website address or search term in the Address bar, then press the [OK] confirmation button on your remote to bring up the onscreen keyboard.
 
If you prefer to use the Voice Search feature of your remote then press the [Voice Command] button (look for the microphone image) on your remote. Wait for the 'Speak Now' message to appear on the screen and then speak your command to search in the Chrome browser.
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Package Contents
What is included in the box with the VIDAA Smart TV?
The following items that come with the TV depend upon the particular stand design:

NOTE: If your TV design has a two-legged stand (instead of a glass base) then a TV neck, TV support anchor, TV base, 10 (M5x12) Phillips screws and 2 (ST4) Phillips screws will not be included in the box.
  • Power cord (which is attached to the TV)
  • 1 Bluetooth remote we refer to as Merlin
  • 1 standard TV remote (the larger one)
  • A Hisense VIDAA Smart TV User Manual 
    Note:
     Version 2 of the VIDAA Smart TV User Manual (and User Manuals for all Hisense TVs) are only available as PDFs now.
  • A Hisense VIDAA Smart TV Quick Start Guide
  • Hisense Important Safety Information and Warranty Card leaflet
  • TV neck (the silver item) 
  • TV Support anchor (the white item) 
  • TV base (the glass) 
  • 1 IR Blaster cable
  • 2 size AAA batteries and 2 size AA batteries
  • 10 Phillips screws (M5x12 mm) 
  • 2 Phillips screws (ST4) 

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Remotes and Remote Features
How can I launch the Air Mouse for my VIDAA Smart TV and use it to type text, drag content and remove it from the screen when I'm done?
To activate the Air Mouse, press the [OK] button on Merlin the Bluetooth-enabled remote. To remove it from the screen, press the [Back] button.
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Where can I use the Air Mouse for the VIDAA Smart TV?
You can use the Air Mouse anywhere except for the Netflix application. The Chrome browser will require you to use the Air Mouse to navigate or perform any task.
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How can I pair the Bluetooth remote (Merlin) to my VIDAA Smart TV?
From the Remote Control page of the First Time Setup, press and hold the [red] button on the bottom of the remote and the [OK] button at the same time until the red LED light begins to flash. The screen on the TV will change and show that the remote is being paired. After this is complete, a confirmation message will display on the TV screen. 

If you did not pair the remote during the first time setup, then go to Settings > Personal > Pair the Merlin remote OR Settings > Wireless and Networks>Bluetooth>Search for devices.
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How can I pair my Bluetooth remote for the VIDAA Smart TV if I did not do it during the first time setup?
From your Settings menu (which you can access from the Home screen) go to Personal > Pair the Merlin remote (Bluetooth) and follow the rest of the on-screen instructions.
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How can I update the software for my Bluetooth remote (Merlin) that came with the VIDAA Smart TV?
To update the software:
  1. Pair the remote with the TV.
  2. Go to Settings > System > About > Remote Control and press the [OK] confirmation button. 
    A
    System update window will display.
  3. Click on the Check Now tab on the screen and press the [OK] confirmation button on your remote.
     

    If a ‘New firmware is available’ message appears then press the [
    OK] button on your remote to start the update. Keep the remote control near the TV and do not press any buttons on it until the blue LED stops blinking and an “Update completed’ confirmation message appears on the screen.
     
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Why did the VIDAA Smart TV come with two remotes?
Although Merlin (the Bluetooth remote) will enable you to use the Voice Search and Air Mouse features, the larger traditional remote is available as an alternative.
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Can I use my iPhone or iPad as a remote to control the VIDAA Smart TV?
The Hisense Anymote app is only compatible for Android-based phones or tablets. 
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If the voice activation on Merlin stops working properly for my VIDAA Smart TV, then how can I reset it?
There are two possible solutions.

Solution #1
Check the batteries in the remote to ensure that they are not weak. To determine this, a blue LED should blink every time you press a key or move the cursor. If this does not happen, then replace the batteries.

Solution #2
Go to Apps>Settings>Personal>Pair the Merlin remote and follow the on-screen instructions to pair the remote again.

Note: Merlin must be paired with the TV and the TV must be connected to the Internet for Voice Search to work.
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How can I use the Voice Search button on the remote (Merlin) for my VIDAA Smart TV?
Press the [Voice Search] button on Merlin. You can use the remote up to 30 feet.
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If we use cables for our VIDAA Smart TV WiFi connection, then how do we type the password using Merlin?
To type the password:
  1. Connect the hotel Ethernet cable to the back of the TV.
  2. Go to Apps > Settings > Wireless and networks > Select a network > Ethernet.
  3. Go to Apps > Chrome.

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Software Updates
Can I update my VIDAA Smart TV using a USB flash drive?
Yes, however, your H7 is a Smart TV that is designed to update itself just like any Smart phone or tablet. Make sure your TV is connected to the Internet via WiFi or by using an Ethernet cable. Once Internet connectivity is established, then the TV will update itself via Over the Air (OTA) if a new version is available.

If you choose to update the TV via a USB drive, then:
  1.  Find your TV model on this Support page of the Hisense-USA.com website.
  2. Download the latest version to a USB drive.
  3. Copy the zip file to the root of a USB drive and rename it ‘update_signed.zip’
  4. Insert the USB drive into one of the two USB ports. 
  5. Connect AC power to the TV while holding down the [Volume] and [Power] buttons on the side of the TV. Press these buttons until the TV screen lights up and make sure not to interrupt the process once it starts. 
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How can I make sure that I have the latest software update for my VIDAA Smart TV?
To check if you have the latest software for your TV:
  1. Go to Settings>System>About>System Update.
    A
    Your System is up to date window will display on the TV screen.
  2. Click on Check Now.
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Sound
How can I send sound from my VIDAA Smart TV back to my sound bar, home theater system or AV receivers?
The VIDAA Smart H7 series television does not support Audio Return Channel (ARC). As an alternative, we suggest that you connect an optical S/PDIF (Sony/Phillips Digital Interface Format) cable from the TV to your external audio amplifier.

To do this:
  1. From the TV, Apps or other center that you're in at the moment, press the [Edit Settings] button on the remote. 
    A banner will display at the top of the screen.,
  2. Select the Sound option on the banner.
    A
    Sound Mode window will display.
  3. Scroll down to select Sound > Audio Output Settings to disable the internal speakers or to select between PCM (stereo) or RAW (Surround) digital audio out.
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Can I use a Bluetooth-based soundbar, headset, headphones or speaker with my VIDAA Smart TV?
At this time, the VIDAA Smart TV does not provide Bluetooth support for any of those devices.  
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Streaming
Can I stream music, pictures, videos and other content between my VIDAA Smart TV and all of my other personal devices?
You can use your personal devices to stream as long as they are certified (which is indicated by a DLNA logo on the device or the package) OR if you use certain certified software. The software is designed to enable your devices to connect with the TV.
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TV Setup
How can I set up my VIDAA Smart TV to receive channels using my antenna or cable signal directly connected to it without a set-top box?
To receive channels using your antenna or a cable signal to the TV during the first time setup, from the Set up TV Service screen, select the second option that reads “I have Over the Air or other service using my built-in TV tuner”. 

The Scanning Channels window will display that shows ‘Antenna’ and ‘Cable’ options. Choose Antenna if connected to an over-the-air antenna, such as “rabbit ears” or a roof-top antenna; choose Cable if the TV is connected directly to the cable provider signal without a separate set-top-box.

Note: If you have been receiving channels from a set top box or other source and need to switch over to an Antenna, then go to Settings > TV Settings > Scan Channels > and select Antenna.
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TV Software Features
How can I configure the Parental Control feature for my VIDAA Smart TV?
To configure the Parental Control feature:
  1. Go to Settings > Privacy > Parental Control and enable the feature. 
  2. From the Parental Control window, enable the feature by selecting ‘On’ and create a 4-digit password.
  3. After you create your password, go back to Settings>Privacy>Lock Input Source or Settings>Privacy>Lock TV Program By Ratings to lock an input or TV programs by ratings. 
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How can I use the web browser on my VIDAA Smart TV?
First, make sure the TV is connected to the Internet and that you've paired Merlin with it. Next, press the [Apps] button on Merlin to launch the App Center and click on the Chrome app.

As an alternative, you can also press the [Navigation] button on Merlin to launch the web browser.
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TV Stand or Wall Mount Assembly
How can I attach the Wall Mount or TV stand to my VIDAA Smart TV?
Please refer to the detailed steps and diagrams in the Hisense VIDAA Smart TV Quick Start Guide or Hisense VIDAA Smart TV User Manual.
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Unpacking
What is the correct way that I should remove the VIDAA Smart TV and other content from the box?
Check inside ALL of the styrofoam that's located  in the upper and bottom parts of the box to ensure that you've removed everything that came with the TV.
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H6 Smart TV
Accessing Stored Content
How can I view or listen to content that I have stored on my USB device or in a Cloud account?

To view or listen to content that you have stored on your USB device:
1. Insert the USB in the port on the TV labeled [USB].
The TV will display a message to confirm that it recognizes a new device has been added to it.
2. Press the [Media] button on your remote to go to the Media center and access the content.

To view or listen to content that you have stored in a Cloud account:
1. From the Apps center, click on Cloud.
2. Log in to your account to access the content.

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Adding/Removing Accounts
How many Google accounts can I create for this Smart TV?
You can create as many Google accounts as you care to add.
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How can I create a Google account for this Smart TV?

To create a Google account for the TV:
1. Press the [Settings] button on your remote to launch the Settings window.
2. Using the D-pad, press the down arrow to scroll down to Accounts.
3. Select Account > Add a Google account.
4. Follow the on-screen instructions to create a new account OR if you already have one, sign in with your user name and password.

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How can I use a Cloud service with my H6 Model Series Smart TV?
To use a Cloud service with the TV:
1. Press the [
Media] button on the remote to access the HiMedia center.
2. Select Cloud.
The Photo/Cloud window displays.
3. Click on the Add Account icon.
4. Choose a provider from the list that displays and follow the onscreen instructions.
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Air Mouse
How can I launch the Air Mouse for my H6 Model Series Smart TV and use it to type text, drag content and remove it from the screen when I'm done?
To activate the Air Mouse when you need to type text on the screen, press the [OK] button on the remote.

Shake it quickly from side to side to 'wake' it up. 
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Apps
What types of apps does the H6 Series Smart TV support?
The H6 Model Series Smart TV is an Android (Google) product and supports apps that are designed for an Android operating system.

All apps are available in the Google Play Store.
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Is a Hisense app available to download for this TV?
Yes. You can download the Hisense Share app to project content from your mobile device onto the TV. The app will also enable you to use your Android-based phone or tablet to control the TV.
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How can I check all of the apps that are running on this TV?
1. Press the [Settings/Tools] button on your remote to launch the Settings window.
2. Go to Settings > Apps.
3. The Apps window displays and shows the apps that are running on your TV.
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Can I uninstall an app from the TV?
You can only uninstall apps that you downloaded onto the TV. Factory-installed apps cannot be uninstalled.
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How can I update my apps on the H6 Series Smart TV?
To update your apps:
1. Press the [
Home] button on your remote.
2. Click on the Google icon in the Shortcuts panel.
3. Click on the Playstore icon.
4. Search for the app that you want to update and click on the Update tab.
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How can I disable the automatic update setting for Apps?

To disable the automatic update setting for Apps:
1. Launch the Playstore.
2. Search the app that you want to change settings for.
3. Select the menu on the top right corner of the screen
4. Select the Auto-update option to turn it ‘Off’.

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Backup/Restore
How can I do a backup and restore on this TV?
1. From the Settings window, go to Personal> Backup and reset.
2. From the Backup and Reset window, select the Back up my Data checkbox.
3. Click on Set backup account and follow the onscreen instructions to add a backup account.
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Energy Savings
How can I configure the Energy Savings mode for my H6 Model Series Smart TV?
To configure the Energy Savings mode:
1. Press the [
Edit Setting] button on the remote to launch the Settings window.
2. Select Sound & Picture>Picture.
The Picture window displays.
3. Select Picture mode to launch the Picture mode window.
4. Select the Energy saving (Home) option.
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Internet Connectivity
How can I configure WiFi or Ethernet settings for my H6 Model Series Smart TV?
To configure WiFi:
1. Press the [
Home] button on the remote.
2. Click on the Settings icon to launch the Settings window
3. Go to Wireless and networks > Wi-Fi
Available networks will display automatically. If they don’t, then click inside the WiFi checkbox to turn it on and select the Scan button to scan for networks.
4. Select the network you want to connect by pressing [OK] button.
5. Enter the password and click on the Connect tab.
6. Wait a few minutes for the password to be authenticated and the network name will change the status as “Connected”

To configure your Ethernet:
1. Plug in the Ethernet cable into the port labeled [LAN] on the back of the TV.
2. Launch the Home page by pressing the [Home] button on the remote.
3. Click on the Settings icon to launch the Settings menu.
4. Go to Wireless and networks > Ethernet.
5. Wait a moment for the status to change to “On”. The IP address is now displayed beside the status on the “Ethernet” menu option.
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IR Blaster cable
What is an IR blaster cable and how does it work?
The IR blaster is a couple of infrared LEDs on the end of a cable that are used to send remote control commands from the television to other devices that come with remotes (such as BlueRay players, Cable set top boxes, satellite receivers, etc.,).

It eliminates you from having to use several remotes by enables you to control the TV (and other devices that come with a remote) with the remote control for the TV instead of having to use several remotes.
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How can I set up the IR Blaster to control my other devices?
To set up the IR Blaster to control your other devices:
1. Connect the IR blaster cable to the port labeled [
IR Blaster] on the back of the television.
2. Place the 2 round IR heads in front of the device you want to control.
3. Go to Settings > Local settings>AVR.
4. Select  the Volume control setting to set the volume to come out of your TV speakers or Audio system.
5. Next, choose the AV Receiver setting.
The AV Receiver setting window displays.
6. Select the AV Receiver setting option.
The Setup IR Blaster screen displays.
7. Follow the on-screen instructions to choose your device type, device brand name and model number.
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Navigating the TV menu and web browsers
How can I navigate the Chrome web browser?
First, you must pair the Bluetooth remote to navigate the web browser.

Once you've paired the remote, then click on the
Chrome icon on your TV screen to launch the browser.

If you prefer to type a website address or search term in the Address bar, then press the [OK] confirmation button on your remote to bring up the onscreen keyboard.

If you prefer to use the Voice Search feature of your remote then press the [Voice Command] button (look for the microphone image) on your remote. Wait for the 'Speak Now' message to appear on the screen and then speak your command to search in the Chrome browser.
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Package Contents
What is included in the box with the H6 Model Series Smart TV?
The following items come with the TV:
• Power cord (which is attached to the TV)
• 1 Bluetooth™ remote
• A User Manual
• A Quick Start Guide
• Warranty Card
• 1 IR blaster cable
• 2 size AA batteries
• 2 stand legs
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Remotes and Remote Features
How can I pair the Bluetooth remote to my H6 Model Series Smart TV?
From the Remote Control page of the First Time Setup, press and hold the [red] button on the bottom of the remote and the [OK] button at the same time until the red LED light begins to flash. 

The screen on the TV will change and show that the remote is being paired. After this is complete, a confirmation message will display on the TV screen. 
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How can I pair my Bluetooth remote if I did not do it during the first time setup?
  1. From your Settings menu, go to Bluetooth > Check the Bluetooth box.
  2. Press the [red] button and [OK] button at the same time until the Red LED light appears above the Power button.
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How can I update the software for my Bluetooth remote that came with the H6 Model Series Smart TV?
To update the software:
1. Pair the remote with the TV.
2. Go to
Settings > System > About TV> Remote Control Update and press the [OK] confirmation button.
A window will display a message to indicate if the remote control is currently up to date.
3. Click on the Check Now tab on the screen and press the [OK] confirmation button on your remote.

If a ‘New firmware is available’ message appears then press the [OK] button on your remote to start the update. Keep the remote control near the TV and do not press any buttons on it until the blue LED stops blinking and a confirmation message appears on the screen
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Can I use my iPhone or iPad as a remote to control the H6 Model Series Smart TV?
No – only Android-based phones can be used to control your H6 Series TV. 
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How can I use the Voice Search function on the remote?
First, make sure the TV is connected to the Internet and that you’ve paired the remote.

Next press the [
Apps] button on your remote to launch the App Center and click on the Chrome icon.
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Software Updates
Can I update my H6 Model Series Smart TV using a USB flash drive?
Yes, however, your H6 is a Smart TV that is designed to update itself just like any Smart phone or tablet. Make sure your TV is connected to the Internet via WiFi or by using an Ethernet cable. Once Internet connectivity is established, then the TV will update itself via Over the Air (OTA) if a new version is available.

If you choose to update the TV via a USB drive, then:
1. Find your TV model on the Support page of the Hisense-USA.com website.
2. Download the latest version to a USB drive.
3. Copy the zip file to the root of a USB drive and rename it ‘update.zip’
4. Insert the USB drive into one of the two USB ports.
5. Connect AC power to the TV while holding down the Volume and Power keys on the side of the TV. Press these buttons until the TV screen lights up and make sure not to interrupt the process once it starts. 
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How can I make sure that I have the latest software update for my H6 Model Series Smart TV?

To check if you have the latest software update for your TV:
1. Go to Settings >System >AboutTV >System Updates
A window will display on the TV screen with a message that indicates if your system is up to date.
2. Click on Check Now

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Sound
Does the H6 Model Series TV support ARC?
Yes the H6 Model Series Smart TV supports Audio Return Channel (ARC).
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Streaming
Can I stream music, pictures, videos, etc., between my H6 Model Series Smart TV and my other personal devices?
You can use your personal devices to stream as long as they are certified (which will have a DLNA logo on the device or the package) OR if you use certain DLNA-certified software. 

The software is designed to enable your devices to connect with the TV.
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TV Setup
How can I set up my TV to receive channels by using an antenna or cable signal without a set-top box?
To receive channels using your antenna or a cable signal to the TV during the first time setup:

From the Set up TV Service screen, select the option that reads “I have Over the Air or other service using my built-in TV tuner”. 
The ‘Scanning Channels’ window will display that shows ‘Antenna’ and ‘Cable’ options. 

If... the TV is connected to an over-the-air antenna (such as “rabbit ears” or a roof-top antenna) 
Then... choose Antenna.

If...the TV is connected directly to the cable provider signal without a separate set-top-box
Then.. choose Cable.

Note: If you have been receiving channels from a set-top box or other source and need to switch over to an Antenna, then go to Settings > TV Settings > Scan Channels > and select Antenna.
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TV Software Features
How can configure the Parental Control feature?
To configure the Parental Control feature:
1. Press the [Settings] button on your remote to launch the Settings window.
2. Go to Personal>Privacy & Safety>Parental Control and follow the onscreen instructions.
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TV Stand or Wall Mount Assembly
How can I attach the Wall Mount or TV stand to my H6 Model Series Smart TV?
Please refer to the detailed steps and diagrams in the Quick Start Guide or User Manual. You can access either of these documents at http://www.hisense-usa.com/support/manuals.asp
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Unpacking
What is the correct way that I should remove the H6 Model Series Smart TV and other content from the box?
Please check inside ALL of the styrofoam that’s located in the upper part of the box, bottom part and anywhere else to ensure that you’ve removed all items that come with the TV.
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Hisense Roku TV H4 Series
Adding/Removing Accounts
Can I link multiple TVs to my Roku account
Yes, you can link multiple TV's to your Roku account.
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I have some channels on another Roku device but don't see it here. Why don't they appear since I linked to the same account?
Some channels have hardware requirements that may not be available on the TV. For example, games that require a motion remote will not be installed on the TV.
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How long will the Roku activation code display on the screen?
It will expire after 10 minutes. If this occurs, then go to Help by pressing * and get a new code.
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I tried to link my TV to a Roku account but the link code did not appear. Why?
Connectivity between your TV and the Roku server may have been lost. Power cycle the TV by removing the plug from the wall outlet and plugging it back in again. Next, go back to www.roku.com/link to get a new code. If it still does not appear, then wait and try at a later time.
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Connectivity (Internet, Devices or Roku Accounts)
What do the three indicators mean when I keep trying to connect my TV to the Internet ?
The first indicator ‘red X’ means that you should check to ensure you used the correct username and password.

The second indicator means there may be an issue with your router settings.

The third indicator means that there may be an issue with the Wide Area Network (WAN) settings (in other words, your active Internet connection). You may need to change your router settings to point to an open Domain Name System (DNS). 

In short, this is the name (IP address) for your router that 
has to communicate to the Roku server through the Internet.

Try one of the two open DNS addresses:
• 208.67.222.222 or
• 208.67.220.220
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Can I rename my connection if I want to connect a device that doesn’t fit any of the pre-selected categories?
Yes   you can rename your connection.
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I tried to add a device and the input preview does not detect the source. Why?
Check to ensure the source is on and that it is not connected to the wrong input.
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I tried to link my TV to a Roku account but the link code did not appear. Why?
Connectivity between your TV and the Roku server may have been lost. Power cycle the TV by removing the plug from the wall outlet and plugging it back in again. Next, go back to www.roku.com/link to get a new code. If it still does not appear, then wait and try at a later time.
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The link code that appeared on my screen does not work. Why?
Try doing the following things:
• Remove the plug from the wall outlet and plug it back in to power cycle the TV.
• Check your network connection.
• Reset the TV back to factory settings by going to the settings and try again.

If none of these tips resolved the problem, then there may be an issue with the Roku server. Please try to relink your TV later.
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Costs
How much does it cost to add channels from the Channel Store?
The cost can vary based on the channel. Many are FREE to install and watch but will require you to link your TV to a Roku account. Other channels incur a one-time or monthly charge.
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First Time Guided Setup
Do I have to connect my TV to a Roku account if I just want to use the TV like any High Definition (HD) TV?
No – if you’re not ready to connect your TV to a Roku account and prefer to watch live channels through your antenna, cable set-top box or satellite receiver, then you can link your TV to a Roku account later; however, we suggest that you take advantage of the endless entertainment (1500+ channels, mobile app, etc.,) that your TV can offer by linking it to a Roku account.

You will not be charged unless you rent or purchase something.
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Can I select ‘Set up for store use’ instead of ‘Set up for home use’?
When you go through the guided set up menu, you should select the ‘Set up for home use’ option. If you choose ‘Set up for store use’ then various TV features will be disabled.
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I accidentally chose ‘Set up for store use’ when I set up my TV. How can I change it to ‘home use’?
You will need to reset the TV and follow the guided setup prompts for ‘home use’.
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Why does the TV scan for channels on a cable box even though I don’t have one?
The tuner (built within the TV) will scan for antenna AND cable box channels. The antenna scan will occur first. You can choose to skip the cable channel scan during that step.
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The channel scan seems to be taking a long time. Is this normal?
Yes – it is normal for the antenna scan to take a few minutes. Please wait until it has completed.
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The antenna channel scan only found a small number of channels. Why?
Your antenna may not be in the most optimal position to pick up channels. Try moving the antenna to a better location.
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Home Screen
Can I personalize my Home screen?
Yes, you can do a lot to personalize your Home screen and make it just right for you and your family.

• Add streaming channels by using the Streaming Channels menu option to browse the Roku Channel Store.
• Remove a tile by highlighting it and pressing *
• Reposition a tile by highlighting it and pressing *.
• Rename a TV input tile by highlighting it and pressing *
• Change the screen theme by going to Settings > Themes to find and pick one to suit your mood.

Note: If your TV is not connected to the Internet, you will be able to add streaming channels by browsing the Roku Channel Store (after connecting the TV to the Internet to add the Streaming Channels option to the menu).
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Why does the word ‘Connecting’ appear at the top right corner of my Home screen?
The network connection may have been lost. Wait for the network to reconnect or update the network connection. The network time will display when it is connected.
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Why don’t I see any images when I’m navigating movies, TV shows, news or the Channel Store?
The network connection may have been lost. Wait for the network to reconnect or update the network connection.
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Navigating the TV screen and menus
Why do ads appear on the right side of the Home screen and what happens if I click on them?
Ads rotate periodically and (if you see them) can also indicate that your TV is connected to the network/server. If you click on an ad, a menu dialogue will appear and give you the option of adding that particular channel to your TV.
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Why is the Options* lit in the top right corner of the screen?
When this is available, it will open a menu dialogue and give you options from which to choose. However, depending on where you are on the TV screen, options may be different. For example, on INPUT tiles, pressing * shows options that are specific to that input.
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How much does it cost to add channels from the Channel Store?
The cost can vary based on the channel. Many are FREE to install and watch but will require you to link your TV to a Roku account. Other channels incur a one-time or monthly charge.
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When I browse the Channel Store why do checkmarks appear in the bottom left corner of some of the thumbnail images?
The checkmarks indicate installed channels.
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I cannot play content from a specific channel. Why?
There is either a problem with the channel or the channel may be corrupted.

Wait and try later. Another tip is to highlight the channel, press the * button on your remote to remove the channel, then go to Channel Store to reinstall and try again.
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Package Contents
What’s included in the box with the Hisense Roku TV?
• Stand Cover
• TV base
• Power cord (which is attached to the TV)
Hisense Roku TV Quick Start Guide
Roku Connect marketing insert
Important Safety Information and Warranty Card leaflet
• 2 AAA batteries
• Hisense Roku TV remote
• 8 Phillips screws (total): 4 (M5x12mm) and 4 (ST4x16)
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Picture Resolution
Can I change the picture resolution of the TV?
The resolution is automatically set by the TV.
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Play Back
When I want to play back TV content, is it normal for me to see a bar appear on the screen?
Yes, this is normal and indicates that the content you want to play back is being retrieved; however, if it is displayed for a long time or reappears frequently, you may need to update your wireless network connection
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How can I view information about the channel if I’m watching live TV through an antenna?
Press the [OK] button on your remote.

During playback of live TV (through your antenna) you can also press LEFT on the D-pad of the remote to view a list of scanned channels.
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Product Description/Overview
What is a Hisense• Roku TV and how is it different from other Hisense TV’s?
The Hisense • Roku TV H4 Series enables you to stream content without requiring the Roku stick, Roku device, any cables or additional setup. 

You can view broadcast TV channels, access over 1500+ streaming channels, play games, watch movies, listen to music, cast videos from your smartphone to the TV and control your TV with the included remote. You can also use your smartphone or tablet to control the TV by downloading the free Roku Mobile App.

For more details about the
Hisense • Roku TV, visit www.hisense-usa.com/roku/ OR https://www.roku.com/roku-tv
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I am thinking about purchasing a Hisense Roku TV. Where can I buy one?
You can purchase a TV at your nearest Best Buy store.
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Where can I find the serial and model number for my TV?
You can locate the serial and model number on the back of the TV or on the side of the carton box.
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My TV only came with a Quick Start Guide. Is there a User Manual available too?
Yes. In an effort to reduce paper waste and protect the environment, our User Manuals are available for you to download. To access the User Manual for your TV, go to http://www.hisense-usa.com/support/manuals.asp
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Product Registration
Why should I register my Hisense Roku TV?
By registering your TV with Hisense, we will be able to contact you in the highly unlikely event of a product safety notification or other recall-related matter. In addition, you will also receive our upcoming customer e-newsletters that will contain product notifications, new product introductions, product updates and other information to keep you informed of all things Hisense.
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Remote
Can I use a Universal remote with my TV?
If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal Remote’, please refer to the manual that your cable or satellite service provided. It will include instructions on how to program their remote to your television.

You can find codes that work with your TV and the most common cable and satellite provider’s universal remote control at www.roku.com/universalremote
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My Hisense• Roku TV remote is not responding. Why?
Check to ensure the batteries are not weak or dead. Another tip is to make sure the IR sensor is not covered.
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Software Updates
If my TV is connected to the Internet, then will it automatically receive updates?
Yes – when your TV is connected to the Internet it automatically checks for updates periodically. After an update, you may notice that some options have moved and that there are new options or features.
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Can I get the latest software update if my TV is not connected to the Internet?
If your TV is not connected to the Internet, then you will need to manually download the software onto a USB drive. Go to tvupdate.roku.com
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I received an error code ‘011’ while updating the software. Why?
Try the following tips:
• Restart the TV by going to your Settings.
• Unplug the TV and plug it in again to power cycle it.
• If you’re using a wireless router for Internet connectivity, then change the Domain Name System (DNS) on your router. In short, this is the name for your router that has to communicate to the Roku server through the Internet.

The DNS (which is its own network) translates domain names into IP addresses that the Internet is based upon. If one DNS server doesn't know how to translate a particular domain name, then it asks another one, and so on, until the correct IP address is returned.

• Reset the TV back to factory settings and try to update the software again.
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32D12 Model
TV Software Features
Model 32D12: How do you set the clock?
  • The TV has no option to set the clock manually.
  • It only allows you to set the Daylight saving mode manually.
  • The clock will be updated automatically when you switch to a TV channel that sends the clock data.
  • The TV displays the clock time it receives from the antenna signal. Check with the service provider or broadcaster if you have any doubt about the displayed time.
  • Check with the service provider or broadcaster about which channels contain the clock data.
NOTE:  When the main power is interrupted, the clock will be reset and it has to be updated again.
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Troubleshooting Tips
Apps
I own a H5 Series TV and error NW-4-8 displays on the screen when I try to launch Netflix.
Tip #1
  1. From your TV settings menu, check to ensure your TV is connected to the Internet.
  2. Check the clock setting on your TV. If your TV does not show the current time, then go into your TV settings menu to correct it.
  3. Deactivate the Netflix app from your TV (You can normally go into Network Settings > Application to do this).
Tip #2
If the steps in Tip #1 did not resolve this issue then:
  1. Reset your TV back to the factory default. (You will need to set up everything again). 
  2. Check to ensure your TV is connected to the Internet.
  3. Check the clock settings on your TV to ensure the current time that is shown is correct. 
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I own a Smart TV and notice that it won't play YouTube videos at times. Why?
We suggest that you only view YouTube videos by launching the YouTube application on your TV.

If you use your TV to try to view a YouTube video through a website browser, then you may experience issues. Certain browsers do not support different technologies (for example, Adobe Flash or HTML 5) to play the video.


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Backup/Restore
I own a Hisense Roku TV and can't access various menus (including the menu option to perform a factory reset). Is there any other way I can 'unfreeze' the TV and reset it?
It is possible that your TV might get into a state where you cannot access the various menus, including
the menu option that allows you to perform a factory reset operation. If that happens, you can force the
TV to reset by following these steps:

  1. Using the remote control, press and hold down the [MUTE] and [POWER] buttons.
  2. Unplug the TV power and then plug it back in while continuing to hold down the [MUTE] and [POWER] buttons.
  3. When you see the startup screen appear on the TV, release the buttons.
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Games
How can I get games that I play on my TV to respond quicker?
Click on the [Tools] button on your remote and select Picture > Game mode
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Navigating the TV screen and menus
I have a Hisense Roku TV and can't play content from a specific channel. Why?
There is either a problem with the channel or the channel may be corrupted.

Tip #1. Wait and try later. 

Tip #2. 
  1. Highlight the channel.
  2. Press the * button on your remote to remove the channel and then go to Channel Store to reinstall and try again.
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Picture Resolution
The Aspect button on my remote doesn't seem to work at times. Why?

Depending on your TV model, a variety of aspect ratios may be supported. All models support Normal (4:3) and Wide (16:9). Select models may support Zoom (enlarges image and displays the center with top/bottom and left/right cut-off), Cinema (stretches image to fill widescreen), Dot-by-Dot (displays image in its native resolution) and Auto (scales the image to fill the screen).

Some aspect-ratio choices will not be available at every resolution. In most cases, you'll have full aspect-ratio control with 480i (standard TV and VHS for example) and 480p (progressive scan and DVD for example) sources. This allows you to alter standard definition and lower resolution images to fill the widescreen display; however, the overall picture quality may be lower. With high-definition resolutions such as 720p, 1080i and 1080p, you often get fewer aspect options, or none at all because the image is already in high definition.

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Why does the TV on screen display show a resolution different from 1080p?

Your TV is capable of displaying all standard definition and high definition resolutions including: 480i, 480p, 720p, 1080i and 1080p/60 (select models display 1080p/24). In addition, your TV is capable of displaying 640x480, 800x600 and 1024x768 (select models display 1360x768). The on screen display will show the resolution of the current input source. The TV does not up convert incoming signals to higher resolution; the TV displays the incoming signal in its native resolution. For the best viewing experience, please configure the source device (disc player, set-top-box and game console for example) to its highest output resolution setting.

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Why do I see small pixels on my TV screen?
In most cases image pixelation is caused by very poor reception of digital television signals.  It is rare for image pixelation to be a symptom of the TV malfunctioning.
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Sound
I hear a popping noise or static when I change channels sometimes. What can I do to resolve this issue?

Broadcast content (for example, TV shows, movies and commercials) may include analog and/or digital audio and video and may be transmitted in standard definition or high definition. 

When you view a particular channel, the broadcast signal may change from analog to digital between scenes and during commercial breaks. The same is true channel-to- channel when changing channels. Depending on the input source (for example, antenna, cable and satellite) the TV may encounter a sudden change in format which could produce a popping noise or static sound. If this occurs, it should be very rare. 

If you are experiencing this frequently, you should select Menu > Channels > Tuner Mode on your TV. Next, select Cable or Antenna. Lastly, select Menu > Channels > Auto Channel Search on your TV and perform a scan so all the stations are fine-tuned on the correct band. 

Note: if you are connecting to an external tuner, be sure the configuration settings are correct.

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Universal Remote Codes
Universal Remote
What are the codes to program a remote with my Hisense TV?
If you'd like to program your Set Top Box or Satellite Receiver remote control for your new Hisense television, please refer to the User Manual that your Cable or Satellite service provided. 
A list of Hisense codes are listed below for the most common Cable and Satellite providers. 
  • DirecTV:  0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 12183
  • Time Warner Cable:  386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463
  • Comcast:  0178, 10178, 10463, 11463, ,10748, 
  • Cox Communications:  0178, 10178,1326,1463
  • Dish Network:  627, 505,538,720, 659
  • AT&T Uverse: 1346,1013,1041,1327,1363,1004,1040

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Where can I find the programming codes on the websites for common cable or satellite providers?
If the Hisense code associated with your Cable or Satellite provider is not listed above, the code above does not work, or you cannot locate the instructions for programming your household remote to your television, call your local Cable or Satellite provider’s customer service center.
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General Questions
Accessories
How can I order 3D glasses?

Please call 1-888-935-8880 (toll-free) to place an order with a Customer Service Representative. You can pay via a credit card or a money order to have the glasses shipped to you. You can also contact a Customer Care Representative via e-mail at service@hisense-usa.com

The prices vary from $35.00 to $40.00 a pair. Some retailers also carry 3D glasses.

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Do you know what could be causing my 3D glasses not to work?
Check to ensure:
  • You are watching TV in a 3D sync signal- covered area.
  • Nothing is blocking the path between the 3D emitter on the front panel of the TV and your glasses
  • The battery volume of your glasses is not low. If it is low, then charge it.
  • The TV setup is in 3D mode.
  • That there is nothing that could be causing interference. If there is, then turn it off. For example, fluorescent lamps may cause flickers while viewing 3D content.  
  • That the glasses are compatible with the TV
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Is a 3D Glasses Quick Reference Chart available?
  • TV Model: 42K316DW: Active (shutter), Glasses Model Number: FPS3D05ZZ, TV Sold Without Glasses.
  • TV Model: 46K316DW: Active (shutter), Glasses Model Number: FPS3D05ZZ, TV Sold Without Glasses.
  • TV Model: 50K316DW: Active (shutter), Glasses Model Number: FPS3D05ZZ, TV Sold Without Glasses.
  • TV Model: F55T39EGWD: Active (shutter), Glasses Model Number: FPS3D02, TV Sold Without Glasses.
  • TV Model: LE48W806: Active (shutter), Glasses Model Number: FPS3D02, TV Sold With 2 Glasses.
  • TV Model: LE55W806: Active (shutter), Glasses Model Number: FPS3D02, TV Sold With 2 Glasses.
  • TV Model: 42K560RW: Passive, Glasses Model Number: FPR3D11, TV Sold Without Glasses.
  • TV Model: 47K560RW: Passive, Glasses Model Number: FPR3D11, TV Sold Without Glasses.
  • TV Model: 55K560RW: Passive, Glasses Model Number: FPR3D11, TV Sold Without Glasses.
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Apps
I'm watching Vudu or Netflix on my Smart TV and want to exit out of the app. Which button do I need to press on my remote control?

Press the [EXIT] button on your remote control that came with the TV.

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Closed Caption
Why can't I see Closed Caption (CC) in High Definition (HD)?

This depends on the input source and the connection. Some HDTV set top boxes do not process the Closed caption signal.

Closed caption is typically available for HD signals tuned using the televisions built-in ATSC tuner (not all programs on all stations broadcast closed caption). The TV cannot decode Closed captioning from HDMI inputs (the connected source device must decode the closed captioning and send it to the TV via HDMI).

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Customer Care Contact Info
How can I contact your Customer Service center?

Call 1-888-935-8880 (toll-free) Monday through Friday from 9 a.m. to 9 p.m. EST, Saturday and Sunday from 9 a.m. to 6 p.m. EST to speak with a Customer Service Representative. You can also send an email to  service@hisense-usa.com.

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IR Blaster cable
What is an IR blaster cable and how does it work?
An IR blaster cable is a couple of infrared LEDs on the end of a cable that are used to send remote control commands from the television to other devices that come with remotes (such as BlueRay players, Cable set-top boxes, satellite receivers, etc.,). 

It helps to eliminate you from having to use several remotes to control the TV (and other devices that are connected to it).
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Picture Resolution
Why does the Aspect key not work sometimes?
Depending on your TV model a variety of aspect ratios may be supported. All models support Normal (4:3) and Wide (16:9). Select models may support: Zoom (enlarges image and displays the center with top/bottom and left/right cut-off), Cinema (stretches image to fill widescreen), Dot-by-Dot (displays image in its native resolution) and Auto (scales the image to fill the screen).

Not every aspect-ratio choice will be available at every resolution. In most cases, you'll have full aspect-ratio control with 480i (standard TV and VHS for example) and 480p (progressive scan and DVD for example) sources. This allows you to alter standard definition and lower resolution images to fill the widescreen display however the overall picture quality may be lower. With high definition resolutions: 720p, 1080i and 1080p (HDTV, Satellite and Blu-ray for example) you often get fewer aspect options, or none at all because the image is already in high definition.
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Why does the TV on screen display show a resolution different from 1080p?
Your TV is capable of displaying all standard definition and high definition resolutions including: 480i, 480p, 720p, 1080i and 1080p/60 (select models display 1080p/24). In addition, your TV is capable of displaying 640x480, 800x600 and 1024x768 (select models display 1360x768). The on screen display will show the resolution of the current input source. The TV does not up convert incoming signals to higher resolution; the TV displays the incoming signal in its native resolution. For the best viewing experience, please configure the source device (disc player, set-top-box and game console for example) to its highest output resolution setting.
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Service Scheduling
Can I schedule someone to come out and repair my TV if it isn't working properly?

Please call 1-888-935-8880 (toll-free) to speak with a Customer Service Representative.

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Is in-home service available?

Certain models are eligible for in-home warranty service at no additional charge. Please check the warranty information for your specific model or call 1-888-935-8880 (toll-free) and speak with a Customer Service Representative to see if your TV is covered under our in-home warranty service policy. 

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Where can I take my TV for service?

Our Repair Center is located at the following address:

105 Satellite Blvd NW, Suwanee, Georgia 30024. 

Please call 1-888-935-8880 (toll-free) to have a Customer Service Representative schedule a service appointment or discuss service options.

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Software Updates
How do I obtain software updates?

To receive the proper software update for your particular TV, please call 1-888-935-8880 (toll-free) to speak with a Customer Service Representative or send an email to service@hisense-usa.com

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When will an update to support Adobe Flash Player be available for the Smart TV?

The current Smart TV browser version does not support Adobe Flash. Model-specific updates are released periodically. 

Please check Menu > Settings > Network > Firmware Upgrade on your TV regularly to ensure the latest software version is installed.

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How do I obtain software updates?
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Sound
Can I use wireless headphones with a Hisense TV?

Yes, you can use wireless headphones when it is installed with a wireless transmitter. If the wireless transmitter is connected via the digital audio output on the TV then built-in TV speakers will continue to work normally. If the wireless transmitter is connected to the analog headphone output on the TV then the built-in speakers will be automatically turned off.

You can connect wired headphones to the [Analog Headphone] output on the TV. Use a 1/4"-stereo phone plug to 1/8"-mini stereo plug adapter if necessary. Once the headphones are connected, then the built-in speakers will be turned off automatically.

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TV Maintenance
How can I clean fingerprints and other greasy smudges on my LCD TV screen?
Important: When handling your TV, rub the screen as gently as possible. LED screens can be damaged if you press too hard.
  1. Turn off and unplug your TV.
  2. Use water to lightly moisten a clean, soft, dry, anti-static cloth and then rub the screen gently. Do not let water run down screen or enter behind screen frame
  3. Wipe the TV with a dry cloth after you're finished cleaning it.
WARNING: 
  • Never use any type of window cleaner, alcohol, soap, scouring powder, or any cleanser that contains solvents. 
  • Never use abrasive pads or paper towels. This can scratch the screen and cause permanent damage to the screen.
Be sure to let the screen dry completely before plugging the TV back in.
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Warranties
Are extended warranties available for Hisense products?

Yes. Individual retailers offer extended service plans for Hisense products. Inquire about service options at the time of purchase.

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H6B Smart TV
Availability
Where can I purchase the H6B Smart TV?
You can purchase it at the brick and mortar Walmart stores on on Walmart.com.
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Casting
What is the Hisense Anyview Cast feature that appears in the Apps screen?
The Hisense Anyview Cast is an app that enables you to cast (mirror) photos, games and more from your Android-based device to the TV exactly as you see it on your device — only bigger. Download the user manual for instructions on how to use it.
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Device Installation
Can I connect a digital soundbar to this TV?
Yes. If you have a digital sound bar that requires a wired connection then it will be compatible to use with the H6 Series Smart TV.

If you'd like to use the Audio Return Channel (ARC) feature to have sound sent from the TV back down an HDMI cable to the soundbar, then you will need to connect the cable to the [HDMI (ARC)] port. By using this feature, you will also be able to control the soundbar with your TV remote instead of having to use multiple remotes for each device.

To connect a digital sound bar with an HDMI cable:
  1. Connect the cable that’s attached to the soundbar to the HDMI (ARC) port on the TV.
  2. Turn on the soundbar by pressing the [Power] button.
  3. Press the [Quick Setup menu] button on your remote and go to System > CEC Function.
  4. Turn on the CEC Control setting.
  5. Press the right arrow on the D-pad of your remote to show the full menu settings.
  6. Select Sound > Advance Audio Settings
  7. Go to the section of the screen that reads ‘TV Speaker & ARC’ and select ARC First. If the device has an ‘Input Selector’ feature then make sure to change it to ‘TV’.
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First Time Setup Menu
How long does it take to complete the first-time setup menu?
The first-time setup menu only takes a few minutes to complete and is easy to follow. 
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Do I have to complete the first-time setup menu?
If you use an antenna to receive channels, then you must complete the first-time setup menu in order to run a channel scan.
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I’m not fully sure when or if I should choose the Tuner Mode option on the TV Input Source screen of the first-time setup menu. When should I choose this mode?
Select Tuner Mode if you receive channels over the air (antenna) or directly through a cable connection without using a set top box. The input will be used during a channel scan.
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On Screen Navigation
How do I enable a setting?
An [o] indicator signifies a setting that is enabled. To disable the setting, change the indicator to [I].
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Can I press the [Back] button on the remote to go to the Home screen?
No. The [Back] button on your remote will only take you to the last place that you were in on the TV. To access the Home screen, press the [Home] button on the remote.
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Package Contents
What comes in the carton box with the TV?
The TV comes with the following items:
  • Two legs that form the stand
  • Standard remote
  • 2 AAA batteries
  • Quick Start Guide
  • Hardware to secure the stand
  • Two-year Warranty
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Picture Quality
What is the screen resolution?
The screen resolution is 1920 x 1080p.
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How many picture modes are available?
There are six picture modes available: Vivid, Standard, Theater, Energy Saving, Game and Sports.
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The Advanced Picture Settings menu has an Ultra Smooth Motion feature that I’m not familiar with. What is it?
This setting minimizes afterimages that are left on the screen when viewing fast-moving objects. You can adjust it from high, medium or low. A high setting will produce a smoother picture whereas a low setting will result in a picture that has less judder (shaking).
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The Advanced Picture Settings menu has an Overscan feature that I’m not familiar with. What is it?
If you choose to turn the Overscan feature ‘on’ then it will slightly crop the edges of the screen.
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Product Description/Overview
I’m considering purchasing the 55H6B Series Smart TV. How is it different from other Hisense Smart TVs?
One of the main design features that differentiates the H6B model Smart TV from our other models is the speed in which you can launch Netflix®. In addition, it has numerous built-in apps (Vudu™, Amazon instant video™, YouTube™, Pandora®), a high-quality picture and sound, multiple ports to connect devices, and an easy setup menu.

The 50H6B and 55H6B have a 60Hz refresh rate and a 1080p full high definition (FHD) resolution. The TV also has built-in Wi-Fi®, 2 USB Connectors, 3 HDMI connectors and 1 LAN (Ethernet) port.
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Remote
Can I use a universal remote with my TV?
Yes. If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal Remote’, please refer to the manual that your cable or satellite service provided. It will include instructions on how to program their remote to your television.  
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Software Updates
If my TV is connected to the Internet then will it automatically receive updates?
Yes. In order for your TV to receive software notification updates automatically, it must be turned 'On' and connected to the Internet. The Auto Firmware Upgrade setting (which enables your TV to receive the updates automatically) is turned to 'On' by factory default. If you turn the Auto Upgrade setting 'Off', it will disable this functionality of your TV.

Note: While your TV is on and checking for updates, the program that you are watching will not be interrupted.
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Can I manually install a software update?
Yes. If you have not kept your TV connected to the Internet or you turned the Auto Firmware Upgrade feature 'Off' then you'll need to manually install the software.

If the Check Firmware screen shows that an updated package is available, then:
  1. From the Check Firmware submenu, select Download upgrade pack.
  2. Follow the rest of the steps that display. 
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Sound
How many speakers are built within the TV?
The H6B TV has two 10 watt speakers.
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How many sound modes are available?
There are four preset sound modes available. You can choose from Standard, Theater, Music, Speech and Late Night.
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What type of audio technology is built into the TV?
This TV hosts dbx-tv’s Total Technology audio technology which brings extraordinary audio to the built-in speakers with Total Sonics, Total Volume, and Total Surround. 
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Streaming
What is the Anyview Stream feature that appears in the Network menu?
The Anyview Stream feature allows you to send video, music or other content files from another Android-based device to play on your TV screen.
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TV Identification
Where can I find the serial and model number for my TV?
Check the back or side of the TV.
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H5B Smart TV (Please check back for FAQs)
Availability
Where can I purchase the H5B model TV?
You can purchase it at the brick and mortar Walmart stores or on Walmart.com.
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Sero 7 Pro
How can I check the hardware and software version on my Sero 7 Pro Tablet?
To check the hardware and software version on your Sero 7 Pro tablet:

  1. From the Home screen, touch Applications > Settings > About Tablet 
  2. Touch it to open the Information tab.
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How can I get my Sero 7 Pro tablet to charge while it's connected to my PC?
We recommend that you use the Wall Charger to charge your tablet. If you need to use your PC to charge it, then we suggest that you power 'Off' your tablet so that it can charge without using power. The power is required for the battery on the tablet. 

The Wall Charger is rated at 5V/2.1 Amps whereas most USB ports on a PC are rated between 0.4 and 0.5 Amps.
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How can I extend the battery life on my Sero 7 Pro?
To determine what is using most of the battery life:
  1. Tap the Home button and then tap Apps in the top right corner.
  2. Tap Applications.
  3. Tap Battery.
TIPS TO INCREASE THE BATTERY LIFE:
  • Turn off Bluetooth or WiFi when not in use
  • Turn off WiFi notifications
  • Turn off Animation
  • Turn off Background Data
  • Turn off AutoSync
  • Reduce Brightness
  • Turn on Auto Brightness
  • Screen Time Out

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How can I sign in to my Google account with my Sero 7 Pro tablet?
To add your existing Google account:

1.  Tap on Home > Apps (located in the top left corner).
2.  Tap on Settings and scroll down to Add account.
     An Add an account window displays.
3.  Tap on Google.
     An Add a Google Account window displays. 
4.  Tap on Existing.
5.  From the Sign-in window, enter your user name and         password.

After a moment, your Google account will begin syncing your Google Email, Contacts, Calendar and more.
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Sero 7 LT
What is the Sero 7 LT?
The Sero 7 LT is a great tablet to purchase if you're budget conscious and require less for your work and play needs.

It comes pre-loaded with popular apps such as Pandora, YouTube, Google Play, Facebook and Vudu.

It also has Wi-Fi, a front-facing camera, a 7" High-definition touchscreen and many other features.

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Sero 8
What is the Sero 8?
The Sero 8 tablet is an ideal device to purchase if you're looking for lots of 'bells and whistles' for your work and play needs.

It has an 8" full high-definition display, operates off Android 4.4, 16 GB of storage, a front and back camera, Wi-Fi and Bluetooth connectivity, numerous apps and many other features. 

For more details about the Sero 8, visit http://www.hisense-usa.com/sero8/


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Troubleshooting Tips
I own a Sero 7 LT tablet and am experiencing issues with logging into Pandora. How can I resolve this issue?

We apologize for the inconvenience. All Sero 7 LT customers who used these tablets to sign up for a new Pandora account by using the built-in Pandora app may experience login issues. 

These login issues occurred as a result of Pandora making a change to their servers.

To resolve this issue:

  1. Connect to the Internet.
  2. Launch Google Play Store.
  3. Search for Pandora.
  4. Select for the first Pandora app in the list and update to latest software version.
  5. Log in to Pandora from this updated software version of the Pandora application.
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I own a Sero 7 Pro tablet and am experiencing issues with logging into Pandora. How can I resolve this issue?

We apologize for the inconvenience. All Sero 7 Pro customers who used these tablets to sign up for a new Pandora account by using the built-in Pandora app may experience login issues. 

These login issues occurred as a result of Pandora making a change to their servers.

To resolve this issue:

  1. Connect to the Internet.
  2. Launch Google Play Store.
  3. Search for Pandora.
  4. Select for the first Pandora app in the list and update to latest software version.
  5. Log in to Pandora from this updated software version of the Pandora application.
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General Tablet Questions
Where can I purchase one of your tablets?
You can purchase our tablets at your local Wal-mart store.
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General Refrigerator Questions
General
Why am I hearing the sound of water and airflow in my refrigerator?

During operation, the refrigerant continually flows into the evaporation pipe by the running of the compressor, which results in this sound. This is normal.

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General Air Conditioner Questions
Sometimes there is dripping from the flap of the indoor unit. Why?

This may be caused by the temperature being set too low while indoor humidity is heavy. This could also be caused by the wind speed being low, in which there might be vapor condensation causing the drip. 

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AP-12CR1SEJS
What parts come with the AP-12CR1SEJS model?
The following parts come with your portable conditioner:
  • Foam seal
  • Dummy coupling
  • Flexible exhaust hose
  • Window exhaust adapter
  • 2  1/2 inch screws 
  • 4 Wood screws
  • 2 Window-lock brackets
  • Rain cover
  • Outer slider section
  • Inner slider section
  • 4 Bolts 
  • 4 Nuts
  • 4 Spring washers
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DH-35K1SJE5
Can I use an extension cord with the DH-35K1SJE5 model?
Do not use an extension cord to plug in your dehumidifier. This can result in a fire or electric shock. 

You must only use the power cord that came with the dehumidifier and it should be plugged into a grounded three-prong outlet. 
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FC-35D6AWD
Where can I purchase the FC-35D6AWD model?
You can purchase our freezers from your local Costco store.
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Chill by Hisense
What are the dimensions of the beverage dispenser?
The following dimensions are listed for Chill by Hisense:
  • Height = 60.2 inches
  • Width = 24 inches
  • Depth = 24.4 inches and 
  • Weight = 133 lbs
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General Questions
How long has Hisense been in business?

Hisense (hisense.com) was established in 1969. Hisense is a global consumer products company producing and selling its products throughout the world and is recognized as one of the Top-5 largest television manufacturers.

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Hisense Chromebook
App Replacements
Can I open a Microsoft Word on a Chromebook?
You can open and edit Microsoft Word documents using the Google Docs app on your Chromebook.

Open an existing document

Note: You'll need the new version of Google Drive to edit Office files. The new Google Drive is gradually rolling out to all users. If you don't see the option to try the new look, then check back again shortly.

Your Chromebook will automatically update to allow you to edit Office files in the Docs app.
  1. Click the launcher icon.
  2. Click the Docs icon to open the Docs editor home screen.
  3. Click the file that you want to open. You can also open Office files from the Files app.
For more details, visit support.google.com/chromebook



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Can I edit a Microsoft Word document on a Chromebook?

Edit files in Office Compatibility Mode

Once you've opened a file, you can edit it in Office Compatibility Mode. To check if a file is in Office Compatibility Mode, follow the steps below.
  1. Open the Word file that you want to edit.
  2. Click the File menu.
If you see 'Office Compatibility Mode' in the menu, you can edit the file or save it to Google Docs for the ability to work with others. If you don't see 'Office Compatibility Mode' in the menu, check for the most recent updates on your device.

For more details, visit support.google.com/chromebook

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Can I open a Microsoft Excel file on my Chromebook?
You can open and edit a Microsoft Excel spreadsheets using the Google Sheets app on your Chromebook.

Open an existing spreadsheet

Note: You will need the new version of Google Drive to edit Office files. The new Google Drive is gradually rolling out to all users. If you don't see the option to try the new look, check back again shortly.Your Chromebook will automatically update to allow you to edit Office files in the Sheets app.
  1. Click the Launcher icon.
  2. Click the Sheets icon to open the Sheets editor home screen.
  3. Click the file that you want to open. You can also open Office files from the Files app.
For more details, visit support.google.com/chromebook
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Can I use Photoshop with my Chromebook?
While Adobe Photoshop is not currently supported on your Chromebook, it does come with a built-in photo editor that will allow you to perform basic edits to your pictures. You'll be able to rename, crop, rotate, as well as adjust brightness and contrast.

You will also be able to use editing apps that are available from the Chrome Web Store like Pixlr and Sumo Paint.

For more details, visit support.google.com/chromebook
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Can I use Spotify with my Chromebook?
Spotify is fully supported on Chromebooks. 

With the Spotify app, you have access to millions of songs. Listen to your favorite music and discover new tracks. Browse and follow collections of friends, artists, and celebrities and build and share your own playlists. Or, pick a song you love and let Spotify radio bring you similar tracks.

Add the Spotify app here or access the music streaming service by visiting the Spotify website and simply log on, as you would on any other computer.

For more details, visit support.google.com/chromebook
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Can I use Microsoft PowerPoint with my Chromebook?
You can open and edit Microsoft PowerPoint presentations using the Google Slides app on your Chromebook.

Open an existing presentation

Note: You will need the new version of Google Drive to edit Office files. The new Google Drive is gradually rolling out to all users. If you don't see the option to try the new look, check back again shortly.

Your Chromebook will automatically update to allow you to edit Office files in the Slides app.
  1. Click the launcher icon.
  2. Click the Slides icon to open the Slides editor home screen.
  3. Click the file you want to open. You can also open Office files from the Files app.
For more details, visit support.google.com/Chromebook

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Can I use Skype with my Chromebook?
Skype is not currently supported on Chromebooks but you can use Google Hangouts or other alternatives to make phone calls, instant message or video chat. 

For details about the alternatives,visit support.google.com/chromebook

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Can I use iTunes with my Chromebook?
iTunes isn't currently supported on Chromebooks, but you can unlock your music collection by moving it to Google Play Music, a free alternative service. This will make your music available for listening over the web on Mac, PC, Android, Chrome OS, and your iOS devices via third-party apps.

For information about moving to Google Music and other details, visit support.google.com/chromebook
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Connectivity
Are there particular Wi-Fi settings that I can connect the Hisense Chromebook to?
You can connect your Hisense Chromebook to a Wi-Fi network that uses the following settings:
  • Standards: 802.11a/b/g/n and 802.11ac for AC equipped Chromebooks
  • Secure networks that use: WEP, WPA-PSK, WPA-Enterprise settings
  • Open networks: Wi-Fi networks that don't require a password
For more details, visit support.google.com/chromebook
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How do I turn on Wi-Fi?
In the lower right corner of your screen, check the network Wi-Fi icon. If you see the network Wi-Fi signal 'Off' icon, then click it to turn Wi-Fi  'On'. Your Hisense Chromebook will detect nearby networks.

For more details visit, support.google.com/chromebook
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How can I connect to a network that requires a password?
Secure networks are marked with the Wi-Fi lock icon and require additional information before you can connect. To log in to a secure network:
  1. In the lower right corner of your screen, click the network Wi-Fi icon.
  2. Click the secure network you’d like to connect to. A box will open.
  3. Enter the password for that network.
  4. When prompted, choose "WPA,” then select either WPA-1 or WPA2-Personal security. The WPA-2 setting offers more security than WPA-1. WEP isn’t recommended.
For more details, visit support.google.com/chromebook
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How can I connect to an unlisted network?
Not all networks will show up in the list of available Wi-Fi networks. Some network administrators may choose to hide network details so only people who have the network name and password can connect to it. To connect to an unlisted network:
  1. In the lower right corner of your screen, click the network Wi-Fi icon. 
  2. Select your network status from the menu that appears.
  3. In the lower left corner, select Join other...
  4. Enter the network's information in the dialog that appears.
  5. Click Connect.
Information for this network is automatically saved so you can easily connect to this network again in the future.

For more details,visit support.google.com/chromebook
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Files that are supported
Can I use the VideoLan Client (VLC) media player with my Chromebook?
The VLC media player, an open-source cross-platform media program, isn’t supported on Chromebooks; however, you can play common media file formats right out of the box, including .avi, .mov, .mp4, .mp3, and more.

To view a full list of supported formats and more details, visit support.google.com/chromebook
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Product Availability
Where can I purchase a Hisense Chromebook?
You can purchase a Hisense Chromebook on www.Walmart.com
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Product Description/Overview
What is the Hisense Chromebook?
The Hisense Chromebook is ideal for anyone who needs a computer. It has everything you need for a great user experience and is faster, simpler, more secure and more affordable for everyone. 

It runs off the Chrome OS and starts in less then 10 seconds. It also:
  • Updates automatically around every six weeks
  • Comes with built-in virus protection
  • Contains built-in apps and 
  • Has many other appealing features that make this device different from a traditional laptop
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What's the difference between Google Play and the Chrome Web Store?
Google Play lets you browse and shop for your favorite music, movies, and books. You can also download apps and games for your Android phone or tablet.

In the Chrome Web Store, you can find thousands of apps, extensions, and themes designed for your Google Chrome browser.

For more details, visit support.google.com/chromebook
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Are any accessories available for the Chromebook?
Google-branded sleeves for HP Chromebook 11 and Google-branded cases for Nexus and Chromebook devices are available to purchase. 

For more details, visit support.google.com/chromebook
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Product Specifications
What are the specifications for the Hisense Chromebook?
The product specifications are listed below:
  • Size and Weight: 11.7” x 8.8” x 0.6” (297.7 mm x 224.55 mm x 15.3 mm), 3.3 lbs (1.2 Kg)
  • Screen: 11.6” display/ 200 nit brightness
  • Processor, Memory and Storage: Rockchip 3288 2GB RAM, 16GB eMMC 
  • Battery: Up to 8.5 hours of battery life
  • Inputs: Chrome keyboard, trackpad
  • Ports and connectors: 2 USB 2.0 Standard A ports, uSD Card Reader, Headphone/mic combo, HDMI
  • Camera: 720p HD camera
  • Wireless: 802.11ac (supports a/b/g/n/ac), 2.4 and 5 ghz, 2x2 spatial streams, Bluetooth 4.0 BR/EDR/LE, Smart Ready controller
  • Audio: High-power stereo speakers, built-in microphone, headphone/mic combo
  • Graphics: ARM Mali 760 quad core GPU

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In keeping with Hisense’s policy of constant innovation and improvement, the product and services displayed
on the Hisense website may vary from the actual product and are not meant to be exact representations of the same.

All product descriptions, pricing and dimensions are approximate. PRODUCT AVAILABILITY, SPECIFICATIONS AND FEATURES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

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