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Frequently Asked Questions Get answers to the most common questions.

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General
Accessories
How do I order 3D glasses?

Please call 1-888-935-8880 (toll-free) to place an order with a Customer Service Representative. You can pay via a credit card or a money order to have the glasses shipped to you. You can also contact a Customer Care Representative via e-mail at: service@hisense-usa.com

The prices vary from $35.00 to $40.00 a pair. Some retailers also carry 3D glasses.

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Do you know what could be causing my 3D glasses not to work?
  1. Make sure you are watching TV in a 3D sync signal- covered area.
  2. Make sure nothing is blocking the path between the 3D emitter on the front panel of the TV and your glasses.
  3. Check the battery volume of your glasses and charge them if the power is low.
  4. Please check if the TV setup is in 3D mode.
  5. Fluorescent lamps may cause interference such as flickers while viewing 3D content. Please turn off the interference source if this occurs.
  6. Certain 3D glasses may not be compatible.
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Do you have a 3D Glasses Quick Reference Chart available?
  • TV Model: 42K316DW: Active (shutter), Glasses Model Number: FPS3D05ZZ, TV Sold Without Glasses.
  • TV Model: 46K316DW: Active (shutter), Glasses Model Number: FPS3D05ZZ, TV Sold Without Glasses.
  • TV Model: 50K316DW: Active (shutter), Glasses Model Number: FPS3D05ZZ, TV Sold Without Glasses.
  • TV Model: F55T39EGWD: Active (shutter), Glasses Model Number: FPS3D02, TV Sold Without Glasses.
  • TV Model: LE48W806: Active (shutter), Glasses Model Number: FPS3D02, TV Sold With 2 Glasses.
  • TV Model: LE55W806: Active (shutter), Glasses Model Number: FPS3D02, TV Sold With 2 Glasses.
  • TV Model: 42K560RW: Passive, Glasses Model Number: FPR3D11, TV Sold Without Glasses.
  • TV Model: 47K560RW: Passive, Glasses Model Number: FPR3D11, TV Sold Without Glasses.
  • TV Model: 55K560RW: Passive, Glasses Model Number: FPR3D11, TV Sold Without Glasses.
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Apps
Why won't my Smart TV play YouTube videos?

The current Smart TV browser version does not support Adobe Flash or HTML5. Model specific updates are released periodically. In the meantime, we are developing dedicated Apps (such as YouTube) to directly support playback of YouTube videos outside of the browser. Please check Menu | Settings | Network | Firmware Upgrade on your TV regularly to ensure the latest Apps are installed.

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How do I exit from Vudu or Netflix when viewing from my Hisense Smart TV?

Press the exit button on the remote control.

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Why can’t I connect to Netflix?
  1. Signup:  Netflix Unlimited Membership is required. You can signup at: https://signup.netflix.com/.
  2. For more information on Netflix visit: http://www.netflix.com/help or login to your Netflix account and click “help” at the top of the page.  Or, you can call Netflix Customer Service:  US: (866) 716-0414 and Canada: (866) 348-2353.
  3. Confirm your broadband internet service has a speed of 1.5 Mbps or more. 
  4. Reset Netflix account:  Enter TV Menu - “Settings” - “Network” - “Configuration” - “Applications” - “Netflix” and choose “Deactivation” to reset your Netflix account.
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What types of apps are supported by the VIDAA Smart TV?
The VIDAA Smart TV is an Android (Google) product and supports apps that are designed for an Android operating system.
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What type of Smart phone and tablet can I use to operate the TV as a remote with the Hisense Anymote app?
Only Smart phones and Android-based tablets that have an Android operating system can be used as a remote to control the TV.
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How do I check all of the running apps on my VIDAA Smart TV?
Go to Settings > Apps and storage > Running.
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How can I remove an app from my VIDAA Smart TV?
You can only uninstall apps that you have installed. Apps that were preloaded can only be disabled instead of removed.
To uninstall an app:
  1. Go to Settings > Apps and storage > All apps.
  2. Select the app.
  3. Click on Uninstall.

Note: Uninstalling an app from the TV will not discontinue billing. You will need to contact the app provider to let them know that you would like to terminate your service.
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How can I update my apps on the VIDAA Smart TV?
To update your apps:
  1. Press the [Home] button on your remote
  2. Click on the Google icon in the Shortcuts panel.
  3. Click on the Playstore icon
  4. Search for the app that you want to update and click on the Update tab.
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Are there more Hisense apps for the VIDAA Smart TV (other then the Hisense Anymote) available in the Google Play Store?
No, not at this time.
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Closed Caption
Why can't I see Closed Caption (CC) in HD?

This depends on the input source and the connection. Some HDTV set top boxes do not process the closed caption signal. Closed caption is typically available for HD signals tuned using the televisions built-in ATSC tuner (not all programs on all stations broadcast closed caption). The TV cannot decode closed captioning from HDMI inputs (the connected source device must decode the closed captioning and send it to the TV via HDMI).

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Customer Care Contact Info
How do I contact Customer Care?

Please call 1-888-935-8880 (toll-free) to speak with a Customer Service Representative or send an email to  service@hisense-usa.com.

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Energy Savings
How can I configure the Energy Savings mode for my VIDAA Smart TV?
To configure the Energy Savings mode:
  1. From the TV, Apps or other center that you’re in at the moment, press the [Edit Settings] button on the remote. 
    A banner will display at the top of the screen.
  2. Select the Picture option on the banner. 
    An Image Mode window will display.
  3. Select Energy Savings and make your selection.

1

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Games
How can I get games that I play on my TV to respond quicker?
Click on the [Tools] button on your remote and select Picture > Game mode
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Internet Connectivity
How can I configure WiFi on my VIDAA Smart TV?
To configure WiFi:
  1. Press the [Home] button on the remote.
  2. Click on the Settings icon to launch the Settings menu
  3. Go to Wireless and networks > Select a network> Select WiFi.
  4. Go to Wireless and networks > Wi-Fi
    Available networks will display automatically. If they don’t, then select the
    Scan button to scan for networks.
  5. Select the network you want to connect by pressing OK button.
  6. Enter the password and click on the Connect tab.
  7. Wait a few minutes for the password to authenticate and the network status to show the word “Connected”.
  8. To verify that your connection is established go to the Home page and your WiFi network name will appear at the top of the panel.




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How can I configure Ethernet settings for my VIDAA Smart TV?
To configure your Ethernet settings:
  1. Plug in the Ethernet cable into the port labeled [LAN] on the back of the TV.
  2. Launch the Home page by pressing the [Home] button on the remote.
  3. Click on the Settings icon to launch the Settings menu.
  4. Go to Wireless and networks > Select a network> Select Ethernet.
  5. Go to Wireless and networks > Ethernet.
  6. Wait a few minutes for the status to change to “On”. The IP address is now displayed beside the status on the “Ethernet” menu option.
  7. To verify that your connection is established, launch the Home screen and the Ethernet symbol will be visible with the “Connected” status shown at the top of the panel.
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What is the difference between WiFi and WiFi Direct?
WiFi is a wireless technology that enables your TV and other electronic devices to connect to the Internet. 

WiFi Direct is a technology that enables devices to connect to each other without requiring a WiFi hotspot or traditional wireless network.
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What is WiFi Direct and how can I use it for my VIDAA Smart TV?
WiFi Direct is a technology that enables devices to connect and communicate directly with each other without requiring a wireless access point (For example, devices such as a router). 

To turn on this feature, go to Settings>Wireless and networks>WiFi Direct.

Once it is turned on, you can connect the TV with any other device that is WiFi-enabled.
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IR Blaster cable
What is an IR blaster cable and how does it work?
An IR blaster cable is a couple of infrared LEDs on the end of a cable that are used to send remote control commands from the television to other devices that come with remotes (such as BlueRay players, Cable set-top boxes, satellite receivers, etc.,). 

It helps to eliminate you from having to use several remotes to control the TV (and other devices that are connected to it).
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How can I set up the IR Blaster for a VIDAA Smart TV to control my other devices?
To set up the IR blaster to control your other devices:
  1. Connect the IR blaster cable to the port labeled [IR Blaster] beside the [Ethernet] port on the back of the television.
  2. Place the 2 round IR heads in front of the device you want to control. 
  3. Go to Settings / TV settings / Setup IR blaster and then choose the port (for example, HDMI 1,2,3,4 or AV or Component) where the device will be connected to the TV.
  4. Follow the on-screen instructions to choose your device type, brand and control code number.
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Other
Why doesn't the Aspect key work sometimes?

Depending on your TV model, a variety of aspect ratios may be supported. All models support Normal (4:3) and Wide (16:9). Select models may support: Zoom (enlarges image and displays the center with top/bottom and left/right cut-off), Cinema (stretches image to fill widescreen), Dot-by-Dot (displays image in its native resolution) and Auto (scales the image to fill the screen).

Not every aspect-ratio choice will be available at every resolution. In most cases, you'll have full aspect-ratio control with 480i (standard TV and VHS for example) and 480p (progressive scan and DVD for example) sources. This allows you to alter standard definition and lower resolution images to fill the widescreen display however the overall picture quality may be lower. With high definition resolutions: 720p, 1080i and 1080p (HDTV, Satellite and Blu-ray for example) you often get fewer aspect options, or none at all because the image is already in high definition.

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Sometimes I hear a popping noise or static when changing channels, why?

Broadcast content (shows, movies and commercials for example) may include analog and/or digital audio and video and may be transmitted in standard definition or high definition. When viewing a particular channel the broadcast signal may change from analog to digital between scenes and during commercial breaks. The same is true channel to channel when changing channels. Depending on the input source (antenna, cable and satellite for example) the TV may encounter a sudden change in format which could produce a popping noise or static sound. If this occurs, it should be very rare. If you are experiencing this frequently, you should select Menu | Channels | Tuner Mode on your TV and select Cable or Antenna then select Menu | Channels | Auto Channel Search on your TV and perform a scan so all the stations are fine-tuned on the correct band. Note: if you are connecting to an external tuner, be sure its configuration settings are correct.

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How many Google accounts can I create for the VIDAA Smart TV?
You can create as many Google accounts as you care to add.
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How can I create a Google account for my VIDAA Smart TV?
To create a Google account for the TV:
  1. Press the [Home] button on your remote to launch the Home panel.
  2. Select Account > Add a Google account.
  3. Type your user name and password.
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How do I back up and restore my VIDAA Smart TV?
  1. Go to Settings>Privacy>Backup and restore.
  2. Turn on the Backup Data option.
  3. Select a backup account.
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How can I use a Cloud service with my VIDAA Smart TV?
To use a Cloud service with your TV:
  1. Create an account in the Cloud Manager app.
  2. From the Connected Devices page in the Media Center, select Cloud Account from the list of providers
  3. Press the [Blue] button at the bottom of the remote.
              The Media Center begins scanning the content.
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How can I view or listen to content (on my VIDAA Smart TV) that I have stored on my USB device or in a Cloud account?
To view or listen to content on your TV that you have stored on your USB device:
  1. Insert the USB in the port on the TV labeled [USB].  The TV will display a message as confirmation that it recognizes a new device has been added.
  2. Press the [Media] button on your remote to go to the Media Center and access the content.
To view or listen to content that you have stored in a Cloud account:
  1. From the Apps center, launch the Cloud Manager
  2. Log in to your account to access the content.
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What is the correct way that I should remove the VIDAA Smart TV and other content from the box?
Check inside ALL of the styrofoam that's located  in the upper and bottom parts of the box to ensure that you've removed everything that came with the TV.
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Package Contents
What is included in the box with the VIDAA Smart TV?
The following items that come with the TV depend upon the particular stand design:

NOTE: If your TV design has a two-legged stand (instead of a glass base) then a TV neck, TV support anchor, TV base, 10 (M5x12) Phillips screws and 2 (ST4) Phillips screws will not be included in the box.
  • Power cord (which is attached to the TV)
  • 1 Bluetooth remote we refer to as Merlin
  • 1 standard TV remote (the larger one)
  • A Hisense VIDAA Smart TV User Manual 
    Note:
     Version 2 of the VIDAA Smart TV User Manual (and User Manuals for all Hisense TVs) are only available as PDFs now.
  • A Hisense VIDAA Smart TV Quick Start Guide
  • Hisense Important Safety Information and Warranty Card leaflet
  • TV neck (the silver item) 
  • TV Support anchor (the white item) 
  • TV base (the glass) 
  • 1 IR Blaster cable
  • 2 size AAA batteries and 2 size AA batteries
  • 10 Phillips screws (M5x12 mm) 
  • 2 Phillips screws (ST4) 

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Picture Resolution
Why does the TV on screen display show a resolution different from 1080p?

Your TV is capable of displaying all standard definition and high definition resolutions including: 480i, 480p, 720p, 1080i and 1080p/60 (select models display 1080p/24). In addition, your TV is capable of displaying 640x480, 800x600 and 1024x768 (select models display 1360x768). The on screen display will show the resolution of the current input source. The TV does not up convert incoming signals to higher resolution; the TV displays the incoming signal in its native resolution. For the best viewing experience, please configure the source device (disc player, set-top-box and game console for example) to its highest output resolution setting.

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Image pixilation. Is it a reception problem?
In most cases image pixelation is caused by very poor reception of digital television signals. Only in rare occasions pixelation indicates malfunction of the television.
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Why does the Aspect key not work sometimes?
Depending on your TV model a variety of aspect ratios may be supported. All models support Normal (4:3) and Wide (16:9). Select models may support: Zoom (enlarges image and displays the center with top/bottom and left/right cut-off), Cinema (stretches image to fill widescreen), Dot-by-Dot (displays image in its native resolution) and Auto (scales the image to fill the screen).

Not every aspect-ratio choice will be available at every resolution. In most cases, you'll have full aspect-ratio control with 480i (standard TV and VHS for example) and 480p (progressive scan and DVD for example) sources. This allows you to alter standard definition and lower resolution images to fill the widescreen display however the overall picture quality may be lower. With high definition resolutions: 720p, 1080i and 1080p (HDTV, Satellite and Blu-ray for example) you often get fewer aspect options, or none at all because the image is already in high definition.
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Why does the TV on screen display show a resolution different from 1080p?
Your TV is capable of displaying all standard definition and high definition resolutions including: 480i, 480p, 720p, 1080i and 1080p/60 (select models display 1080p/24). In addition, your TV is capable of displaying 640x480, 800x600 and 1024x768 (select models display 1360x768). The on screen display will show the resolution of the current input source. The TV does not up convert incoming signals to higher resolution; the TV displays the incoming signal in its native resolution. For the best viewing experience, please configure the source device (disc player, set-top-box and game console for example) to its highest output resolution setting.
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Remotes and Remote Features
How can I launch the Air Mouse for my VIDAA Smart TV and use it to type text, drag content and remove it from the screen when I'm done?
To activate the Air Mouse, press the [OK] button on Merlin the Bluetooth-enabled remote. To remove it from the screen, press the [Back] button.
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Where can I use the Air Mouse for the VIDAA Smart TV?
You can use the Air Mouse anywhere except for the Netflix application. The Chrome browser will require you to use the Air Mouse to navigate or perform any task.
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How can I pair the Bluetooth remote (Merlin) to my VIDAA Smart TV?
From the Remote Control page of the First Time Setup, press and hold the [red] button on the bottom of the remote and the [OK] button at the same time until the red LED light begins to flash. The screen on the TV will change and show that the remote is being paired. After this is complete, a confirmation message will display on the TV screen. 

If you did not pair the remote during the first time setup, then go to Settings > Personal > Pair the Merlin remote OR Settings > Wireless and Networks>Bluetooth>Search for devices.
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How can I pair my Bluetooth remote for the VIDAA Smart TV if I did not do it during the first time setup?
From your Settings menu (which you can access from the Home screen) go to Personal > Pair the Merlin remote (Bluetooth) and follow the rest of the on-screen instructions.
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How can I update the software for my Bluetooth remote (Merlin) that came with the VIDAA Smart TV?
To update the software:
  1. Pair the remote with the TV.
  2. Go to Settings > System > About > Remote Control and press the [OK] confirmation button. 
    A
    System update window will display.
  3. Click on the Check Now tab on the screen and press the [OK] confirmation button on your remote.
     

    If a ‘New firmware is available’ message appears then press the [
    OK] button on your remote to start the update. Keep the remote control near the TV and do not press any buttons on it until the blue LED stops blinking and an “Update completed’ confirmation message appears on the screen.
     
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Why did the VIDAA Smart TV come with two remotes?
Although Merlin (the Bluetooth remote) will enable you to use the Voice Search and Air Mouse features, the larger traditional remote is available as an alternative.
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Can I use my iPhone or iPad as a remote to control the VIDAA Smart TV?
The Hisense Anymote app is only compatible for Android-based phones or tablets. 
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If the voice activation on Merlin stops working properly for my VIDAA Smart TV, then how can I reset it?
There are two possible solutions.

Solution #1
Check the batteries in the remote to ensure that they are not weak. To determine this, a blue LED should blink every time you press a key or move the cursor. If this does not happen, then replace the batteries.

Solution #2
Go to Apps>Settings>Personal>Pair the Merlin remote and follow the on-screen instructions to pair the remote again.

Note: Merlin must be paired with the TV and the TV must be connected to the Internet for Voice Search to work.
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How can I use the Voice Search button on the remote (Merlin) for my VIDAA Smart TV?
Press the [Voice Search] button on Merlin. You can use the remote up to 30 feet.
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If we use cables for our VIDAA Smart TV WiFi connection, then how do we type the password using Merlin?
To type the password:
  1. Connect the hotel Ethernet cable to the back of the TV.
  2. Go to Apps > Settings > Wireless and networks > Select a network > Ethernet.
  3. Go to Apps > Chrome.

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Service Scheduling
My TV is not working properly. How do I schedule service?

Please call 1-888-935-8880 (toll-free) and speak with a Customer Service Representative to arrange service.

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Is in-home service available?

Certain models are eligible for in-home warranty service at no additional charge. Please check the warranty information for your specific model or call 1-888-935-8880 (toll-free) and speak with a customer service representative to see if your TV is covered under our in-home warranty service policy. 

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Where can I take my TV for service?

Hisense operates a repair center at located in Suwanee Georgia at 105 Satellite Blvd NW, 30024. Please call 1-888-935-8880 (toll-free) and speak with a customer service representative to schedule a service appointment or discuss service options.

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Software updates
How do I obtain software updates?

To receive the proper software update for your particular TV, please call 1-888-935-8880 (toll-free) to speak with a Customer Service Representative or send an email to service@hisense-usa.com

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When will an update to support Adobe Flash Player be available for the Smart TV?

The current Smart TV browser version does not support Adobe Flash. Model-specific updates are released periodically. Please check Menu > Settings > Network > Firmware Upgrade on your TV regularly to ensure the latest software version is installed.

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When will an update to support HTML5 be available for the Smart TV?

The current Smart TV browser version does not support HTML5.  Model specific updates are released periodically.  Please check Menu | Settings | Network | Firmware Upgrade on your TV regularly to ensure the latest software version is installed.

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Can I update my VIDAA Smart TV using a USB flash drive?
Yes, however, your H7 is a Smart TV that is designed to update itself just like any Smart phone or tablet. Make sure your TV is connected to the Internet via WiFi or by using an Ethernet cable. Once Internet connectivity is established, then the TV will update itself via Over the Air (OTA) if a new version is available.

If you choose to update the TV via a USB drive, then:
  1.  Find your TV model on this Support page of the Hisense-USA.com website.
  2. Download the latest version to a USB drive.
  3. Copy the zip file to the root of a USB drive and rename it ‘update_signed.zip’
  4. Insert the USB drive into one of the two USB ports. 
  5. Connect AC power to the TV while holding down the [Volume] and [Power] buttons on the side of the TV. Press these buttons until the TV screen lights up and make sure not to interrupt the process once it starts. 
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How can I make sure that I have the latest software update for my VIDAA Smart TV?
To check if you have the latest software for your TV:
  1. Go to Settings>System>About>System Update.
    A
    Your System is up to date window will display on the TV screen.
  2. Click on Check Now.
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Sound
Can wireless headphones be used with a Hisense TV?

Yes, wireless headphones may be used when installed with a wireless transmitter. If the wireless transmitter is connected via the digital audio output on the TV then built-in TV speakers will continue to work normally. If the wireless transmitter is connected to the analog headphone output on the TV then the built-in speakers will be automatically turned off.

Wired headphones may be connected to the analog headphone output on the TV (use a 1/4"-stereo phone plug to 1/8"-mini stereo plug adapter if necessary). When connected the built-in speakers will be automatically turned off.

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How can I send sound from my VIDAA Smart TV back to my sound bar, home theater system or AV receivers?
The VIDAA Smart H7 series television does not support Audio Return Channel (ARC). As an alternative, we suggest that you connect an optical S/PDIF (Sony/Phillips Digital Interface Format) cable from the TV to your external audio amplifier.

To do this:
  1. From the TV, Apps or other center that you're in at the moment, press the [Edit Settings] button on the remote. 
    A banner will display at the top of the screen.,
  2. Select the Sound option on the banner.
    A
    Sound Mode window will display.
  3. Scroll down to select Sound > Audio Output Settings to disable the internal speakers or to select between PCM (stereo) or RAW (Surround) digital audio out.
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Streaming
Can I stream music, pictures, videos and other content between my VIDAA Smart TV and all of my other personal devices?
You can use your personal devices to stream as long as they are certified (which is indicated by a DLNA logo on the device or the package) OR if you use certain certified software. The software is designed to enable your devices to connect with the TV.
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TV Maintenance
How can I clean fingerprints and other greasy smudges on my LCD TV screen?
  1. Turn off and unplug your TV.
  2. First try using a dry, anti-static cloth and rubbing gently.
  3. Use water to lightly moisten a clean, soft, dry cloth, and then rub the screen gently. Do not let water run down screen or enter behind screen frame. Wipe with dry cloth after cleaning.
  4. Important: Rub as gently as possible. LED screens can be damaged if you press too hard.
  5. WARNING: Never use any type of window cleaner, alcohol, soap, scouring powder, or any cleanser that contains solvents. Never use abrasive pads or paper towels. This can scratch the screen and cause permanent damage to the screen.
  6. Let the screen dry completely before plugging the TV back in.
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TV Setup
How can I set up my VIDAA Smart TV to receive channels using my antenna or cable signal directly connected to it without a set-top box?
To receive channels using your antenna or a cable signal to the TV during the first time setup, from the Set up TV Service screen, select the second option that reads “I have Over the Air or other service using my built-in TV tuner”. 

The Scanning Channels window will display that shows ‘Antenna’ and ‘Cable’ options. Choose Antenna if connected to an over-the-air antenna, such as “rabbit ears” or a roof-top antenna; choose Cable if the TV is connected directly to the cable provider signal without a separate set-top-box.

Note: If you have been receiving channels from a set top box or other source and need to switch over to an Antenna, then go to Settings > TV Settings > Scan Channels > and select Antenna.
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TV Software Features
Model 32D12: How do you set the clock?
  • The TV has no option to set the clock manually.
  • It only allows you to set the Daylight saving mode manually.
  • The clock will be updated automatically when you switch to a TV channel that sends the clock data.
  • The TV displays the clock time it receives from the antenna signal. Check with the service provider or broadcaster if you have any doubt about the displayed time.
  • Check with the service provider or broadcaster about which channels contain the clock data.
NOTE:  When the main power is interrupted, the clock will be reset and it has to be updated again.
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How can I configure the Parental Control feature for my VIDAA Smart TV?
To configure the Parental Control feature:
  1. Go to Settings > Privacy > Parental Control and enable the feature. 
  2. From the Parental Control window, enable the feature by selecting ‘On’ and create a 4-digit password.
  3. After you create your password, go back to Settings>Privacy>Lock Input Source or Settings>Privacy>Lock TV Program By Ratings to lock an input or TV programs by ratings. 
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How can I use the web browser on my VIDAA Smart TV?
First, make sure the TV is connected to the Internet and that you've paired Merlin with it. Next, press the [Apps] button on Merlin to launch the App Center and click on the Chrome app.

As an alternative, you can also press the [Navigation] button on Merlin to launch the web browser.
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TV Stand or Wall Mount Assembly
How can I attach the Wall Mount or TV stand to my VIDAA Smart TV?
Please refer to the detailed steps and diagrams in the Hisense VIDAA Smart TV Quick Start Guide or Hisense VIDAA Smart TV User Manual.
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Universal Remote
Remote Programing
If you would like to program your other household remote controls to your new Hisense television, please consult the User’s Manual supplied by your Cable or Satellite provider. The Cable or Satellite providers’ User’s Manuals should include instructions on how to program their remote to your television.  Below is a list of Hisense codes for the most common Cable and Satellite providers. Use the Hisense code that is associated with your Cable or Satellite provider (if applicable).
  • DIRECTV:  0178, 10748, 10178 or 10019
  • Time Warner Cable:  386, 0748 or 0178
  • Comcast:  0178 or 10178
  • Comcast Digital Adapter:  11660, 11314, 10748, 10178
  • Cox Communications:  0178
  • Dish Network:  627 or 505
  • AT&T U-verse:  1013 or 1041or 1363 for 32 inch or 1004 for 42 inch 
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Internet Remote Code Search (Remote Setup)
If the Hisense code associated with your Cable or Satellite provider is not listed above, the code above does not work, or you cannot locate the instructions for programming your household remote to your television, call your local Cable or Satellite provider’s customer service center.
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Warranties
Are extended warranties available for Hisense products?

Yes, individual retailers offer extended service plans for Hisense products. Inquire about service options at the time of purchase.

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I'm having problems with my Pandora login. How can I fix them?

All the Sero 7 LT and PRO customers who used these tablets to originally sign up for a Pandora account using the tablets' built-in Pandora app may experience login issues. 

These login issues are due to Pandora making a change to their servers.

Customers that experience this issue should take the following action:

  1. Connect to internet
  2. Launch Google play store
  3. Search for Pandora
  4. Select first Pandora app in list and update to latest version
  5. Sign in and login from this updated Pandora application.
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How can I check the hardware and software version on my Sero 7 Pro Tablet?
To check the hardware and software version on your Sero 7 Pro tablet:

  1. From the Home screen, touch Applications > Settings > About Tablet 
  2. Touch it to open the Information tab.
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How can I get my Sero 7 Pro tablet to charge while it's connected to my PC?
We recommend that you use the Wall Charger to charge your tablet. If you need to use your PC to charge it, then we suggest that you power 'Off' your tablet so that it can charge without using power. The power is required for the battery on the tablet. 

The Wall Charger is rated at 5V/2.1 Amps whereas most USB ports on a PC are rated between 0.4 and 0.5 Amps.
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How can I extend the battery life on my Sero 7 Pro?
To determine what is using most of the battery life:
  1. Tap the Home button and then tap Apps in the top right corner.
  2. Tap Applications.
  3. Tap Battery.
TIPS TO INCREASE THE BATTERY LIFE:
  • Turn off Bluetooth or WiFi when not in use
  • Turn off WiFi notifications
  • Turn off Animation
  • Turn off Background Data
  • Turn off AutoSync
  • Reduce Brightness
  • Turn on Auto Brightness
  • Screen Time Out

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How can I sign in to my Google account with my Sero 7 Pro tablet?
To add your existing Google account:

1.  Tap on Home > Apps (located in the top left corner).
2.  Tap on Settings and scroll down to Add account.
     An Add an account window displays.
3.  Tap on Google.
     An Add a Google Account window displays. 
4.  Tap on Existing.
5.  From the Sign-in window, enter your user name and         password.

After a moment, your Google account will begin syncing your Google Email, Contacts, Calendar and more.
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Why am I hearing the sound of water and airflow in my refrigerator?

During operation, the refrigerant continually flows into the evaporation pipe by the running of the compressor, which results in this sound. This is normal.

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Sometimes there is dripping from the flap of the indoor unit. Why?

This may be caused by the temperature being set too low while indoor humidity is heavy. This could also be caused by the wind speed being low, in which there might be vapor condensation causing the drip. 

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How long has Hisense been in business?

Hisense (hisense.com) was established in 1969. Hisense is a global consumer products company producing and selling its products throughout the world and is recognized as one of the Top-5 largest television manufacturers.

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